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Newbie
Posts: 3
Registered: ‎10-10-2012

Sound bar & Universal Remote

I just bought an Insignia TV and sound bar.  I have Cox DVR cable.  The sound bar comes with this tiny remote, I just know is going to get lost.  

 

I tried to program The Cox remote with The soundbar codes given by Cox, they don't work.  I called Best Buy, they said The sound bar cannot be controlled with a  universal remote.  Has anyone been able to program The soundbar to be controlled by a universal remote?

Insignia Product Specialist
Posts: 707
Registered: ‎03-17-2010

Re: Sound bar & Universal Remote

Hello TVTigger-

Welcome to Community@Insignia™!

We'll be happy to look into this concern if you'll please reply with your TV and soundbar product model numbers!

Regards,
Justin
Insignia™ Support

Newbie
Posts: 3
Registered: ‎10-10-2012

Re: Sound bar & Universal Remote

Sound Bar NS-SB212

Television NS-55E480A13A

Insignia Product Specialist
Posts: 1,684
Registered: ‎03-22-2011

Re: Sound bar & Universal Remote

Hello TVTigger,

 

Does your universal remote have a "Learning" feature? This allows your universal remote to copy the exact signal being sent from the original remote and map it to a specific button on the universal remote. For example, you could set it to when you are using the "Aux" device with your universal remote and you press the volume up button, it turns the volume up on the sound bar.

 

If you provide me with your remote's model number, I can check to see if it supports this feature and give you instructions if they are available.

Regards,
Zac
Insignia™ Support
Newbie
Posts: 3
Registered: ‎10-10-2012

Re: Sound bar & Universal Remote

Cox 7820, there is not a learn function.

Insignia Product Specialist
Posts: 1,684
Registered: ‎03-22-2011

Re: Sound bar & Universal Remote

Hello TVTigger,

 

Unfortunately without a learning feature, I cannot guarantee that the remote will control the sound bar. The only other option that you have is using the code search feature. I apologize for any inconvenience that this may have caused you.

Regards,
Zac
Insignia™ Support
Newbie
Posts: 2
Registered: ‎10-20-2014

Re: Sound bar & Universal Remote

Hi, I am looking to find a remote for my htl 2160 and mcm 2150, and I was wondering, with the learning feature, does the original remote need to be present? thanks
Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: Sound bar & Universal Remote

Hello mr_deep_,

Welcome to Community@ Insignia™!

For most remotes that have a learning feature, the original remote would need to be present. Some remotes will have a "code search" function that will permit you to go thru the full code library built into the remote to see if there may be a compatible code. What is the Sound Bar model # you are working with?


Regards,
Jon
Insignia™ Support

Newbie
Posts: 2
Registered: ‎10-20-2014

Re: Sound bar & Universal Remote

The soundbar model is htl 2160, it's a philips and I just realised that I mite be on the wrong forum.. Sorry...
Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: Sound bar & Universal Remote

Hello mr_deep_,

Thank you for responding!

No problem, and I wish you luck on finding a correct code for your equipment.

Regards,
Jon
Insignia™ Support