04-19-2018 09:52 PM
I have been enjoying my new Voice Smart Portable Speaker with the exception of one rather annoying issue. Whenever my router is reset or internet is lost for any reason, the speaker will NOT auto-reconnect once WiFi is restored. This requires me to either hard reboot the device or re-run the setup in the Google Home app every time connection is lost.
My official Google Home and Home Mini devices do not exhibit this behavior, nor do any of my other connected devices. All of them automatically reconnect when WiFi becomes available. Are there any fixes for this, or a firmware update that will address it in the future? It makes an otherwise great device become quite a hassle.
04-20-2018 10:53 PM
Welcome to our Community. Sorry to hear that your Insignia™ smart speaker seems to be having a bit of trouble re-connecting to Wi-Fi after being interrupted. Have you tried performing a factory reset on the device? To do this, you'll want to press and hold the Microphone button for 12 seconds.
Let me know if this helps.
04-20-2018 11:20 PM
04-21-2018 02:00 PM
Thanks for following up. Can you tell me what the model number of this speaker is and about how long this connection issue has been occurring?
04-21-2018 02:12 PM
This is the NS-CSPGASP2. The issue started happening from the first day I purchased the device last week, which leads me to believe this is some kind of firmware problem with the device.
04-21-2018 02:25 PM
Thanks for that model number. It looks like you've tried most of the troubleshooting steps listed in the User Guide for this particular speaker. If you haven't already, I might suggest trying a full reset on your router/modem. In the event that still doesn't fix the problem, I'll reach out to our engineers to see if there's another workaround I can recommend.
04-21-2018 02:28 PM
Yes, I did a full reset on my router as well but that did not solve the problem. As stated earlier, I have many smart devices including several Google Homes that all reconnect automatically after an interruption. This is the only device that seems to get permanently "lost" after it goes offline.
04-23-2018 06:18 PM
I'm requesting the help of our engineers to see if this is a known issue and if there is any solution or workaround I can recommend to you. It may be a few days before I have any answers, so please know I appreciate your patience in the meantime.
04-28-2018 08:49 PM