09-28-2013 03:54 PM
When I hooked up my new NS-SB212 sound bar to my new Insignia 42" LCD tv It played OK. Now it won't work at all! One evening it was working, the next morning it didn't. The power light was still on and all was as it was the evening prior. Since, I have tried every configuration as per the manual and no sound. Any ideas?
09-30-2013 02:26 PM
Welcome to Community@ Insignia™!
In order to give you troubleshooting help I will need a little more information.
What is the model number of your television?
How is your soundbar connected?
What other devices are hooked up and how?
09-30-2013 06:08 PM
Thank you so much for your response.
My TV is a NS-46D400NA14 (It's 42" wide, not a 42" set) and my sound bar is a NS-SB212. I am using the Laser cord that Best Buy recommended.
Thanks, Ernest Smith
09-30-2013 07:53 PM
Thank You Ernest,
Let me have you start by unplugging the power cords for the TV and Sound Bar for a full 30 seconds. After they are plugged back in and rebooted you should try to see if the audio is working. If not try pressing the Input button on the sound bar (#4 in the picture below) and cycle through the three inputs available. I believe you will want to be on the OPTICAL input for the sound bar. If you are still having issues I would suggest opening the TV menu and setting the Digital Audio/SPDIF to PCM in the Audio menu.
09-30-2013 09:13 PM
I've done all of your suggestions and still no audio.
Occasionally when I've cycled through the audio inputs on the sound bar I've heard a faint "pop" of audio but still no real sound. Listening to the built in speakers on this is terrible as it sits in a built in cabinet. I sure do hope we can resolve it.
Thanks, Ernest Smith
10-01-2013 01:36 PM
Since the troubleshooting didn't help you will need to use process of elimination to determine what component is causing the issue. Optical cords are more fragile than there wired counterparts. Try testing the TV and sound bar using the 3.5mm audio cable connected instead. If the soundbar works with that configuration it may be the optical cable that is causing the issue. any sharp bends or pinches in the optical cable can cause signal loss or the cable to break internally.
If the sound bar doesn't work with the 3.5mm cable either then you need to test the output from the TV with another speaker such as headphones and/or test the sound bar with another audio source. That can help tell you if the issue is with the TV or the soundbar.
Once you determined which component is causing the issue you can replace it and be back up and running. It that component is the TV or Soundbar I would recommend returning with your device and a copy of your receipt to your place of purchase in order to pursue the possibility of warranty repair or replacement.
10-02-2013 10:51 AM
The trouble shooting technique pointed to the IR cord. When I connected the mini jack cord the sound bar played fine, and even cut off the TV speakers without me having to go to the "audio" section of the menu to do it.
Thanks for your expert help.
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