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Visitor
Posts: 4
Registered: ‎09-28-2013

sound bar problems

When I hooked up my new NS-SB212 sound bar to my new Insignia 42" LCD tv It played OK.  Now it won't work at all!  One evening it was working, the next morning it didn't.  The power light was still on and all was as it was the evening prior.  Since, I have tried every configuration as per the manual and no sound.  Any ideas?

Insignia Product Specialist
Posts: 440
Registered: ‎04-03-2013

Re: sound bar problems

Hello cybasmith,

Welcome to Community@ Insignia™!

In order to give you troubleshooting help I will need a little more information.

 

What is the model number of your television?

How is your soundbar connected?

What other devices are hooked up and how?

Regards,
Cory
Insignia™ Support

Visitor
Posts: 4
Registered: ‎09-28-2013

Re: sound bar problems

Thank you so much for your response.

My TV is a NS-46D400NA14 (It's 42" wide, not a 42" set) and my sound bar is a NS-SB212.  I am using the Laser cord that Best Buy recommended.

Thanks, Ernest Smith

Insignia Product Specialist
Posts: 440
Registered: ‎04-03-2013

Re: sound bar problems

Thank You Ernest,

Let me have you start by unplugging the power cords for the TV and Sound Bar for a full 30 seconds.  After they are plugged back in and rebooted you should try to see if the audio is working.  If not try pressing the Input button on the sound bar (#4 in the picture below) and cycle through the three inputs available.  I believe you will want to be on the OPTICAL input for the sound bar.  If you are still having issues I would suggest opening the TV menu and setting the Digital Audio/SPDIF to PCM in the Audio menu.

Regards,
Cory
Insignia™ Support

Visitor
Posts: 4
Registered: ‎09-28-2013

Re: sound bar problems

I've done all of your suggestions and still no audio.

Occasionally when I've cycled through the audio inputs on the sound bar I've heard a faint "pop" of audio but still no real sound.  Listening to the built in speakers on this is terrible as it sits in a built in cabinet.  I sure do hope we can resolve it.

Thanks, Ernest Smith

Insignia Product Specialist
Posts: 440
Registered: ‎04-03-2013

Re: sound bar problems

Hello Ernest,

Since the troubleshooting didn't help you will need to use process of elimination to determine what component is causing the issue.  Optical cords are more fragile than there wired counterparts.  Try testing the TV and sound bar using the 3.5mm audio cable connected instead.  If the soundbar works with that configuration it may be the optical cable that is causing the issue.  any sharp bends or pinches in the optical cable can cause signal loss or the cable to break internally.

 

If the sound bar doesn't work with the 3.5mm cable either then you need to test the output from the TV with another speaker such as headphones and/or test the sound bar with another audio source.  That can help tell you if the issue is with the TV or the soundbar.

 

Once you determined which component is causing the issue you can replace it and be back up and running.  It that component is the TV or Soundbar I would recommend returning with your device and a copy of your receipt to your place of purchase in order to pursue the possibility of warranty repair or replacement.

Regards,
Cory
Insignia™ Support

Visitor
Posts: 4
Registered: ‎09-28-2013

Re: sound bar problems

Thanks Cory!!!

The trouble shooting technique pointed to the IR cord.  When I connected the mini jack cord the sound bar played fine, and even cut off the TV speakers without me having to go to the "audio" section of the menu to do it.

Thanks for your expert help.

Ernest Smith

Newbie
Posts: 1
Registered: ‎08-28-2016

Re: sound bar problems

I am trying to help a 93yr old with a BluRay player. I was trying to code a larger remote and now her soundbar remote isn't working. The soundbar works. I may have in advertenly changed a setting but I've attempted everything. Please contact me at 904-994-2679. I really need to fix this for her ASAP. Thank you
Newbie
Posts: 2
Registered: ‎12-21-2016

Re: sound bar problems

I am having the same problem. The remote doesn't work. I put in new batteries to no avail. Insignia NS-RCSB0

 

Nick Roumel

 

Newbie
Posts: 1
Registered: ‎12-28-2016

Re: sound bar problems

Hi insignia, I know what I'm about to ask is an ancient question in the tech world. Long story short I worked at Best Buy for years. So I would buy insignia as often as possible. I bought a sound bar, mind you this was probably 6-8 years ago, anywho, the sound Bar model NS-SBAR and since the day we opened it it had a terrible static noise. At the time there was no resolution or even a forum with people stating the same issue. So 6-8 years later, now working for Comcast, figured I would give it another try. Little back story, I initially thought maybe it was my electrical that was causing it and have since moved into a new house and unfortunately it's the same noise. Course now I see TONS of forums about the same issue lol. I saw a post by an insignia support rep saying they were playing with the idea of a new power supply.. Just wonder if you could offer me some help? Just so save you some trouble, I have tried every possible settings combination and nothing changes. Turning the subwoofer off completely lowers it but so does lowering the volume lol. But even in silent parts of movies it's extremely noticeable. Please tell me you can mail me a power supply that will fix the issue lol. Thanks! And hope to hear from you soon.