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Question 10: Could using an incorrect tip damage my device?

[ Edited ]
  • Yes. The use of an incorrect tip may damage your device or cause performance issues, including the inability to charge the internal battery or power the device.
  • Make sure that you use only the tip designed for your device. See Question 7 for information on identifying the correct tip.
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Question 11: Can I get a replacement if I lose a tip?

  • Unfortunately, individual tips are not available for purchase.
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Question 12: What should I do if the adapter gets hot when it is plugged into my device?

[ Edited ]
  • The adapter may emit heat when operating at its maximum capacity for an extended period of time. Handle it with care.
  • Make sure that the adapter is placed in a well-ventilated area.
  • If your adapter feels abnormally hot, make sure that your adapter is compatible with your device. See Question 1 for compatibility information.
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Question 13: What should I do if my device does not work when the adapter is connected?

[ Edited ]
  • Immediately unplug the adapter from your device.
  • Make sure that the voltage selector switch is set to the correct setting. See Question 3 for more information.
  • Check the polarity of your device. See Question 6 for more information.
  • Make sure that your device’s input does not require more than 600mA (.6A) of current.
  • Make sure that you have selected the correct tip. See Question 7 for more information.
  • Make sure that the tip is connected to the connector securely. The tip should be flush with the connector.
  • Make sure that the adapter is connected to a working power outlet. If you are using a power strip, make sure that it is turned on.
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Question 14: Can I use the power adapter with laptops, tablets, or netbooks?

[ Edited ]
  • No. This adapter is designed to supply power to small electronic devices. See Question 1 for more information on compatibility.
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Question 15: What does the indicator light mean?

  • The indicator lights green when your adapter is connected to power.
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Question 16: How long is the power cord?

  • The adapter is approximately 4.9 feet (1.5m) long.
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Question 17: Where can I get more information about the AC adapter?

[ Edited ]
  • See the Quick Setup Guide that came with your adapter or go to the Insignia website (www.insigniaproducts.com). To go to the product page, type your model number (NS‑AC501 or NS‑AC501‑C) into the search bar located in the top right corner, then press ENTER.
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Posts: 1,093
Registered: ‎02-03-2009

Question 18: Where can I find more information about my warranty?

[ Edited ]
  • You can find more information about your warranty on the Insignia website (www.insigniaproducts.com). To go to the product page, type your model number (NS‑AC501 or NS‑AC501‑C) into  the search bar located in the top right corner, then press ENTER.