Media Displays

[vicwac]

Just got the WOWBox 08 (Infocast 8 equivalent) in Singapore running Chumby software. Everytime I get a software update pop-up and I click NOW, it says, software update unsucessful and it reboots to the timezone screen and I have to setup from scratch. Done it at least 6 times now.

I've tried special options, but there's no software update button. Reset factory settings doesn't do anything. And there's nothing that I can download to a USB flash drive, at least nothing that I can immediately see on this website. My WiFi is working fine, I can download apps to my device. The apps don't wipe, it just resets to the timezone screen everytime I reboot.

Here is my product information:

CP Version: 3.1.21v

SW: 1.8.0

FW: 1.8.3590

Model Number: 9.12

Please advise as to why it's not auto updating, why there's no software available for download from the website, and why on earth it keeps rebooting to the timezone screen every single time.

I'm pretty disappointed with this product, and am about to return it.

[John-INSG]

Hello vicwac,

Welcome to Community@Insignia™!

If your media display is not an Insignia branded device, I recommend seeking assistance at the chumby forums.

Regards,
John
Insignia™ Support

[vicwac]

This is a stickied post on the Chumby Forums:

This forum is for general discussions, hacks, etc. for the device.  For other things, you should post on the Insignia forum for these devices.

We have noted an increase in people coming to this forum for support issues with the Insignia Infocast products.

The Infocast is an Best Buy/Insiginia product, manufactured and supported by them, not by Chumby Industries.  Even the 3.5" device, which is *similar* to the Chumby One, is *not* the same hardware, and may behave differently.

If you are having problems with your device or have feature suggestions, we encourage you to contact Insignia directly.

So if you guys won't help me, and Chumby won't help me, where am I supposed to go?!

[John-INSG]

Hello again vicwac,

I understand your frustration, but this Community is for tech support and discussion of Insignia-branded products. Your "WOWBox 08" was not manufactured by us. I encourage you to contact the manufacturer responsible for creating this device or the person or company from whom you purchased it for additional assistance.

Regards,
John
Insignia™ Support