02-26-2017 03:10 AM
Hi I am hoping someone can help me here.
My son received a tablet as a gift in January and inititally it was working fine. He had changed his screen password and I guess he forgot what he changed it to and ended up powering down the tablet. Now, the tablet doesnt even seem to be charging. Yes we are using the charger that it came with. I've tried holding down the power button and volume up button but the same icon appears as when we plug it into the charger- a white battery symbol with a white triangle that has an exclamation point, like a caution symbol. My best guess is that it is unable to charge? I'm not sure what happened. I am unable to take this back to best buy as we dont have one locally where I live.