01-07-2018 08:17 AM
Yes, thats what I was seeing. It's trying to "call" out to the insignia servers, but they are not responding back to finish the registration.
Looks like insignia worked to restore the basic on/off function of the plugs first, but registration of new plugs is still not back up yet. Seeing that they fixed the on/off issue sometime this morning (for mine at least), it's probably just a matter of time now before the registration part is working again too. Thanks everyone for continuing to post their updates!
01-07-2018 08:54 AM
01-07-2018 05:11 PM
I heard back from Insignia support. Here is the significant part:
I understand the importance of getting the best out of our products which is why I will do my best to help you. I spoke with my engineers and they told me that they are already aware of this situation and they are currently working on resolving it. During the night of January the 5th and most of the 6th, our system was under maintenance; Insignia Connect services were unavailable and connections were lost, this is meanwhile we make the necessary changes to the software in order to better fit the needs of our customers. Our team is working hard, releasing new updates every couple of weeks, the next being planned to launch on January 9th on Android, and a few days later on iOS. You will be notified by the app when the time comes and the improved features become available.
This period of maintenance could have caused some of your devices to go offline or lose it's link to the app, to address the issue accurately please try the following steps:
- Power Cycle the Smart Plug (Press the little button for 20 seconds).
- Log out and back in in the App.
- Uninstall and Re-Install the App.
As a result, I logged out and logged back in. Five minutes later, my devices could be registered. I have two working. Six to go. I hope this helps.
01-07-2018 06:27 PM
01-07-2018 06:30 PM
01-07-2018 07:59 PM
I set up 3 of 8 smart plugs, then began getting "device not found" messages on the rest of 'em. Checked with the Insignia Help Desk (which is open until 9:00 PM Central 365 days/yr.) I was told that this will not be fixed until the Android January 9 Insignia App update. (I don't know about IOS. For what it's worth, she did say that she appologizes for the inconvenience on behalf of Insignia. . . .)
I'll be back on it in 48 hours. I am too stubborn to give up, no matter how obvious it seems that Insignia engineers need some help.