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Visitor
AutumnGal
Posts: 7
Registered: ‎10-23-2013

How do I turn the narration OFF on my Insignia digital converter box???

This constant narration is the most annoying thing I've ever encountered. I see SAP on the Info screen, but nowhere can I find a way to shut SAP off. None of the online instructions on other websites are valid for this Insignia converter box. The model number on the remote is NS-RC5NA-14. I even tried selecting the Default setting under Closed Captioning, but it won't shut off. "Caption Service" has nothing about SAP. HELP!! 

Insignia Product Specialist
JeremyS-INSG
Posts: 1,107
Registered: ‎10-15-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hello AutumnGal,

Welcome to Community@ Insignia™!

To turn that off, press the Menu button.  Go to the AV settings and press OK.  You need to choose sound next.  In the sound menu, make sure the Stereo option is checked and not the alternative audio.  If that doesn't fix the issue, then feel free to adda post and we'll explore other options.

Regards,
Jeremy
Insignia™ Support

Visitor
AutumnGal
Posts: 7
Registered: ‎10-23-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hi Jeremy- "Stereo" was already checked off (I just double-checked it), but we still have SAP. Wish it had been that simple!

Newbie
JaneH
Posts: 2
Registered: ‎11-03-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

I am having the same problem. Tried the solution to select stereo and it did not correct. Please help.
Insignia Product Specialist
JeremyS-INSG
Posts: 1,107
Registered: ‎10-15-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hello JaneH,

Welcome to Community@ Insignia™!

I'm still looking into this issue.  I'm having a problem duplicating the issue in our lab.  I'm sending this off to our engineers to have them look into it.

Regards,
Jeremy
Insignia™ Support

Visitor
AutumnGal
Posts: 7
Registered: ‎10-23-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

Thanks Jeremy. Our family is SO frustrated with this problem that we're doubting the functionality of Insignia products all together.

 

If it helps your engineers figure the issue out, there's another flaw too - in the Info screen that describes the program, we cannot scroll down to read the entire description. When we press the down arrow (as we did with our previous Insignia converter box), it changes the channel, just like it does when we press the CH down-arrow button. It's the only way to view the rest of the description, but clearly something's wrong. Perhaps the problems are somehow connected or stemming from the same tech issue.

 

If you find that it's only random converter boxes that may have these flaws, I'd be happy to return our converter box to Insignia for an exchange of a tested, correctly functioning unit.

 

 

Newbie
KMcDill
Posts: 5
Registered: ‎11-07-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

[ Edited ]

We are having the same problem, we found a soloution on line but the solution told us to click on things that do not appear on teh screen. It said to go to Audio, then it said to go to a listing that did not appaer on our page. I have clikced every button ton the remote to make thist stop. Please make ti stop. The television is unsable this way. {removed per forum guidelines}

 

Newbie
KMcDill
Posts: 5
Registered: ‎11-07-2013

make narration stop

[ Edited ]

Our new Insignia has started narrating everything other than commercials, and it is really annoying. I have clicked everything in the audio setting but nothing stops it. Please make it stop .The  TV is unusable in this setting.

 

Please respond to {removed per forum guidelines}

 

Newbie
KMcDill
Posts: 5
Registered: ‎11-07-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

 

autumn gal, you posted this two weeks ago. Did you ever get a usable response?

 

Visitor
AutumnGal
Posts: 7
Registered: ‎10-23-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

I found the same thing - explanations that don't pertain to the Insignia remotes. You're right, the TV is absolutely unwatchable this way. I'm finding it hard to believe that Insignia engineers don't know about this problem - my bet is that they don't want to be bothered figuring it out.