11-07-2013 09:45 PM
So are you watching your monitor anyway? Or did you return it?
I am using social media to find the answer. I have tried to embarras them on Twitter, and about to go on Facebook.
11-07-2013 10:00 PM
Hey, Autumn Gal, I fixed my problem. The problem was not with the monitor remote; it was with the cable box remote. If there is a CC button or SAP button on your cable box remote, try clicking that.
Otherwise, find Insignia's car and give them a flat tire. That will fix them.
11-08-2013 09:05 AM
Thank you for voicing your concerns with us about your TV issue. From what it appears, you were able to get this resolved, and I appreciate you updating us. If this is the case, I'm glad everything is working properly again, and I hope you have a wonderful weekend.
11-08-2013 11:14 AM
You're lucky you found your solution. We don't have cable, so that's not the issue with our stupid Insignia converter box. Yes we will start shining a light on them through social media too. They're completely unresponsive and I wouldn't buy another Insignia product for anything. Have a good weekend, at least you can watch your shows comfortably now!
11-08-2013 11:18 AM
I understand that KMcGill's solution does not apply to everyone. Our engineering team is still working diligently to find a solution to your situation, and I sincerely apologize for any inconvenience this is causing you. We will be sure to post back with any updates as soon as possible.
Thank you for your continued patience,
11-15-2013 02:43 PM
After discussions with the engineers, it appears that this is an error. For those who can not get the narration off by setting it to stereo, please take the convertor box to your local Best Buy store for warranty work. The Geeksquad will handle it and get everything taken care of. If there are any problems at the store, call us at 877-467-4289 from the store. My apologies for the delay and confusion.
03-04-2014 10:25 PM
I cannot get the narration turned off. I went to audio and selected stero in the MTS/SAP option. and that did not resolve the narration issue. This is driving me stupid. Can anyone help.