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Visitor
Posts: 3
Registered: ‎03-04-2014

Re: How do I turn the narration OFF on my Insignia digital converter box???

The only box I have is the one from the comcast cable company.  If I disconnect that I will not have TV at all.

 

Visitor
Posts: 3
Registered: ‎03-04-2014

Re: How do I turn the narration OFF on my Insignia digital converter box???

Yeah.... I got mine fixed too.  My issue was also with my cable box remote.  I have a button labeled LANG and the two options are ENG and SAP.  It has to be set on ENG for the narration to stop.  I must have pushed it accidentally because it just started the narration thing all of a sudden.  Thank you Justin for al of the suggestions.  Issue resolved for me.  Good luck Autum

Insignia Product Specialist
Posts: 707
Registered: ‎03-17-2010

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hello marysuem,
 
Welcome to Community@Insignia™!
 
I'm glad to hear that my previous suggestions were able to resolve your issue. If you need any other assistance, feel free to let us know. Smiley Happy 
 
Regards,
Justin
Insignia™ Support
Newbie
Posts: 1
Registered: ‎09-28-2014

Re: How do I turn the narration OFF SAP figured out by user accident!!!

If you cannot get it turned off by changing AUDIO in settings to stereo, then keep it ALTERNATIVE AUDIO, and then when watching tv and hearing SAP, simply hit the OK button to toggle between English and Spanish. They keep sayin it's the CC or SAP button. But the cc button does nothing and there is no SAP button on the insignia ns-rc5na-14 ! Hope this helps all!
Newbie
Posts: 1
Registered: ‎05-14-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

I don't have a converter box, but can't figure out how to turn this annoying thing off my Insignia TV...and it only happens when watching FOX Network. Can anyone please help?

Thanks
Insignia Product Specialist
Posts: 1,351
Registered: ‎10-15-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hello kimtastic,

Welcome to Community@ Insignia™!

Try the suggestions that worked for previous posters- Go into your cable box settings to the audio options and see if you can turn it off there.

If that doesn't work, there is an MTS/SAP function on most of our remotes, you can use that to toggle between different sound modes.

Regards,
Jeremy
Insignia™ Support

Newbie
Posts: 3
Registered: ‎07-31-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

Jeremy, none of those options from previous users worked. I have an insignia NS-RC4NA-14 and nothing has worked. The descriptive audio is on almost all stations and we do NOT have cable or satellite only use an antenna. We are tired of this and unable to watch a program without being aggravated.
Visitor
Posts: 8
Registered: ‎10-23-2013

Re: How do I turn the narration OFF on my Insignia digital converter box???

Philliams, I have the same situation. I'm the one that started this thread all that time ago, and nothing has worked. We barely watch TV at all anymore and have stayed away from all Insignia products with any technology we've bought. And it's getting worse - now the sound is delayed so it's always out of sync with the people talking, the "Info" is wrong for the shows, and the channels take quite a while to change. But the worst is that awful narration that can't be fixed by any means - including the techs at Best Buy.

Newbie
Posts: 3
Registered: ‎07-31-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

AutumnGal, I know you started the thread, and that insignia has done nothing to help with the solution, we have had those same problems that you describe with the info and the sound being out of sync too. I have no desire to lug my TV to best buy 40 miles away and have them do nothing and not have the problem in their store because we ALL know that happens and then they look at you like you have horns and a third eye. We really can't just run out and buy a new TV either. Maybe it's all a ploy to get us to not watch as much TV, because it's working in our house.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hello Philliams816,

Welcome to Community@ Insignia™!

I apologize for the delayed response.

 

Just to clarify is it our converter box that you own? If so, can you provide the model number for it and I would be happy to look into turning the narration off.

Regards,
Ryan
Insignia™ Support