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Newbie
Posts: 3
Registered: ‎07-31-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

NO I do not have a converter box, I have a flat screen tv with converter bully in ( I guess). This is the only tv in our house and the narration will NOT turn of. Nothing has worked. And the manual for the tv online doesn't even match what the tv or remote even look like. None of the menus even match.   We have stopped using the tv as much as possible

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hello Philliams816,

Thank you for responding!

If possible, let's get the model so we can get specific with the settings. The model will start with "NS-" and will be located on the back of the TV.

 

Seems like your TV is connected directly to an antenna, no other equipment involved. If that's the case, the only settings that may cause this would be the SAP function. SAP could potentially cause this narration so make sure this is set down to stereo or mono.

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎09-18-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

HERE IS THE ANSWER I USED THAT WORKED

 

I'm sure you figured out that turning off the SAP feature will deactivate the narration feature.

PROBLEM IS the method to turn off the SAP feature is HIDDEN in the most bizarre way.

 

HERE IS HOW TO FIND IT & FIX IT!

 

1) go to the Menu 

2) Go to AV Settings

3) Go to Sound

4) SELECT Alternate AUDIO

5) hit the MENU button 3X to return back to your TV Program

6) IMPORTANT: during the watching of your program Hit the OK button

The OK button basically Toggles between the regular audio ON and the SAP Audio ON!

BUT THE KICKER IS..... THE TOGGLE FEATURE ONLY WORKS IF ALTERNATE AUDIO OPTION IS SELECTED!!!

 

Stranger still the toggling of SAP off & ON happens ONLY if you hit the button DURING the program playing.

For most TV's and converter boxes the SAP off & on would be one of the choices within the menu functions.

 

THIS HAS A BIZARRE TOGGLE SETTING that happens DURING THE PROGRAM and and ONLY IF you happen to hit the OK button during the program, and also ONLY IF the ALTERNATE AUDIO (toggle Feature) is turned ON!

 

WOW What a superbly stupid way to make life miserable, so I hope that helps.

 

The Answer Man

Newbie
Posts: 1
Registered: ‎09-20-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

I have the NS-LCD15 Model and I dont have the same menu as the others who are fixing their SAP. Please someone be of assistance.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hello mylifeaso,

Welcome to Community@ Insignia™!

On your model, there is an MTS/SAP button on the remote that will change through the different audio modes. Depending on your signal, you should be able to select mono, stereo or SAP. Just set this to stereo should turn off the SAP functions. Another setting to check though is the audio lanuguage setting in the audio menu. This allows you to select alternate audio languages while using digital channels.

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 3
Registered: ‎12-27-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

 Did you ever get this resolved? I just got an insignia TV, and fox has this terrible narrative

Newbie
Posts: 1
Registered: ‎01-01-2016

Re: How do I turn the narration OFF on my Insignia digital converter box???

I went to settings on the box remote went to language and changed it to primary language not secondary and the annoying narrative stopped.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hello Emilyzeh,

Welcome to Community@ Insignia™!

 

Can you provide the model number for your product? It should start with NS-.

 

What devices do you have connected to the TV and how are they connected? Knowing this will allow us to know what device is responsible for the narration. 


Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎02-16-2016

Re: How do I turn the narration OFF on my Insignia digital converter box???

Hey, not sure if you ever figured it out or not, but I just had the same issue on my tv. I don't know if you have the same one as me, but I reset my audio in the audio menu. My remote number is ns-rc4na-16. It didn't have any sap buttons or sap menu options, and the stereo option was not available to select.

I hope this helps.
Newbie
Posts: 2
Registered: ‎02-29-2016

Re: How do I turn the narration OFF on my Insignia digital converter box???

Ryan, I have a NS-32D20SNA14. It is connected through coax but no cable box. I have switched the SAP button from mono to stereo (my only 2 options) but has not removed the narrative. Please help.