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Newbie
Posts: 2
Registered: ‎03-20-2015

Insignia NS-DXA2 - Incorrect/Inacurate Closed Captioning

Hi.

 

I really like the product and have been using it for a while.

 

The problem is that Closed Captioning is about 30% off.  Some words are skipped, or incorrect and it's a constant issue (not for just 2-3 minutes - just constant).  I am mainly watching ION channel.

 

I can upload a sample to youtube if needed.

 

Is there any way to fix this?

Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: Insignia NS-DXA2 - Incorrect/Inacurate Closed Captioning

Hello Da_Sensation,

Welcome to Community@ Insignia™!

Because the converter box relies on the information being coded into the programming you are watching, you may need to rerun the channel scan to let the converter lock back onto the frequency that channel comes in on. That may allow it to read the information better with more accuracy.

Regards,
Jon
Insignia™ Support

Newbie
Posts: 2
Registered: ‎03-20-2015

Re: Insignia NS-DXA2 - Incorrect/Inacurate Closed Captioning

Hello.

 

Thanks for the suggestion, but it looks like that the problem is the signal strength.  Quality is at 100 % but signal strength is at 60%.  I compared it to NBC which is much higher and CC is rather accurate (actually completely accurate).  Picture does come through OK though, so that's more important.

 

Thanks again.