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Newbie
Posts: 2
Registered: ‎09-18-2016

NS-DXA2 Digital static with 100% Signal

Getting digital static and periods where everything goes black. All my cables are plugged in, from my antenna to the TV, including amplifiers. My signal is 100%. Why is this happening? How do I fix it?
Newbie
Posts: 2
Registered: ‎09-18-2016

Re: NS-DXA2 Digital static with 100% Signal

Additional information: this problem is more pronounced on the lower channels, 2-13. It rarely happens on channels 14 and above.
Insignia Product Specialist
Posts: 64
Registered: ‎08-08-2016

Re: NS-DXA2 Digital static with 100% Signal

Hello there StillrsFan,

 

Welcome to Community@ Insignia™!

 

Based on the description of the issue you have provided us with, it encourages me to believe that the root cause of this problem could be that the converter box continues to loose the signal from your local over the air channels. As a first attempt to resolve this problem you can start by changing the antenna position somewhere higher, besides a window or any other place that you believe can allow a better reception. If this does not make any difference, an alternate option will be to use an antenna booster/amplifier to improve the quality of your reception.

 

Please try the provided steps and let me know if the problem persists.

 

Best,

 

John

Insignia Customer Care.