This is a long and complicated story that DOES not have a very happy ending.
For Christmas 2009 my ex and I received a very nice 32" LCD TV from my grandmother - two nights ago this TV stopped working and I had to dig out my old 27" DLP so that my children would have something to watch until I sorted out how I was going to repair this thing - I had never had any issues with it in the past but on Friday night it just stopped working completely - I tried to powercycle the set and I was still having the same thing happen - the blue power light came on - no display and no sound.
The Model Number as you can see above has a 2 YEAR manufacturers warranty on it - as I was told by an employee of Insignia when I called for some telephone support, he told me that there is NO issue in returning the set for repair or to be replaced, the problem here is that my Grandmother who purchased the television set for us passed away in late September of 2010, and we can't reproduce a receipt.
My Father was with her when she purchased the set at Best Buy here in Kingston, Ontario - and as most 80+ year old women she paid using cash, not a credit card - she didn't have a Best Buy rewards card and she also didn't buy any extra service warranties on the TV, making it impossible for Best Buy to track the purchase of the set.
I spoke again today another Customer Service Representative of Insignia and receive LESS than stellar service - when I explained what had happened here he flat said "ok yes that model is eligable for Factory service, can you produce a copy of the receipt.....even AFTER I told him that my Grandmnther had died nearly a year ago - there IS no receipt for this Television, the house has long been sold - all of my Grandmothers estate items have LONG been settled and it is VERY likely that the receipt was disposed of when the items in the home were cleaned out - and based on the fact that this was a CASH purchase from Best Buy they can't track it as well.
I was LIVID not only did I receive POOR customer service from the Insignia representativem but it now appears like I am going to be paying for repairs on a TV that has an outstanding warranty on it - so I'm willing to do so but I will be resubmitting my bill to the company and expecting full repayment for the work on the set - OR I would expect that I have this model returned to the factory for repair as it SHOULD, the representative on the phone made me feel like I was inconveniencing him with my call - and that I am not happy that there is a warranty on this set that Insignia is not going to honor - poor business practice and poor customer service left me with a VERY bad taste in my mouth.
For anyone who is considering purchasing a new TV I suggest spending a few extra dollars and buying an LG - atleast I hear they honour their warranties.
Thanks
