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Visitor
Posts: 2
Registered: ‎01-14-2016

Portable Charger NS-MB 20800

Bought this beauty, took on a business trip, used it twice and it worked great.  Now that I'm home and using it more often it "seems" to be fickle.  I charged it for "hours" the other day until all lights were solid blue.  Charged my iphone 6s, and my Toshiba tablet halfway once and it seems to be dead.

 

Bought this at Best Buy......little to any documentation came with it.  No user manuals on Insignia's site.  How can I tell if this things completely de-charged?  What do the various blue lights mean on top?  Shouldn't I be able to charge more than one tablet and one smart phone before it's dead?

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Portable Charger NS-MB 20800

Hello irish2171,

Welcome to Community@ Insignia™!

 

If you press the battery indicator button will light the LEDs and tell you how charged the unit is. Basically each LED represents 25% charged, i.e. 2 LEDs lit means 50% charged. If you press the battery indicator button and the LEDs flash, that means the battery is at 5% of capacity or less. 

 

The capacity of this unit is 20800 mAh, which is quite large. To put that into perspective, your iPhone 6s has a battery capacity is 1715. Based on those numbers, this battery charger should be able to recharge your phone slightly more than 12 times. Tablets generally have larger batteries than phones but this battery should have plenty of juice to charge both devices multiple times over. 

 

Regards,
Ryan
Insignia™ Support

Visitor
Posts: 2
Registered: ‎01-14-2016

Re: Portable Charger NS-MB 20800

Good info.  Thank you, sir.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Portable Charger NS-MB 20800

Hello irish2171,

Thank you for responding!

I'm happy to help. Let us know if you have any other questions or concerns. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎08-03-2016

Re: Portable Charger NS-MB 20800

What is the standard time to charge the battery from empty to full? It has been charging for 24 hours straight and there are 2 solid leds and one flashing.  I have it plugged into a wall outlet charger.

Newbie
Posts: 1
Registered: ‎09-01-2016

Re: Portable Charger NS-MB 20800

Ryan,

I have an interesting issue. I'll plug my charger in and it will be blinking to show its charging, then I'll revisit it 3-5 hours later and it's still at the same level. For some reason it seems to have issues charging and other times it plugs in and works just fine. The problem is that I don't know how to resolve the issue and it seems to be happening more and more lately.

Any advice?
Insignia Product Specialist
Posts: 64
Registered: ‎08-08-2016

Re: Portable Charger NS-MB 20800

Hello there jlscott,

 

Welcome to Community@ Insignia™!

 

In this specific situation as a first attempt to resolve this issue, it will be necessary to let the portable charge run out of battery. After you will need to connect it to the power source once again and wait until the four indicators light up. Whenever you are able to see the four indicators lighted up you can disconnect the portable charge and verify if the problem persists.

 

Please let me know how it goes.

 

In addition to this, I would like to know when was the product purchased ?

 

Best,

 

John
Insignia Customer Care.

Newbie
Posts: 1
Registered: ‎12-20-2016

Re: Portable Charger NS-MB 20800

So my baterrys light is blinking really fast and not charging why is that?
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Newbie
Posts: 1
Registered: ‎01-06-2017

Re: Portable Charger NS-MB 20800

I'm having the same problem with mine. Tried different chargers too. Have you had any luck finding out why this is happening??