I have the Insignia Pilot 8GB NS-8V24 and have had it for several years. I love it, and have had no trouble with it until lately. It plays normally, and works fine. But for some reason, when I plug the USB in to the computer, it charges normally, but it does not open for me any more. Nothing opens.
It used to open like any other devise, and I would drag and drop new songs, or remove songs easily. Now nothing happens when it is plugged in (except the charging). Nothing opens so I cannot interact with it anymore. I can't find the original box it came in so have no software disc.
I would say the computer doesn't recognize it, but I get no message that indicates anything at all - I simply get nothing - so I'm not sure that is the case. The devise also doesn't show up in "My Computer" as it did in the past, so I can't open it that way either.
I got a newer computer, but it still has an XP Operating System.
I read all the advise I could find on here, but didn't find anything that indicated the same issue I am having with my Pilot.
I took it to the geek squad at Best Buy. In order to be nice, I will not tell you how they totally didn't know anything about the Insignia (that I originally bought at their store) and that they virtually ended up saying oh well, too bad... why don't you buy a different one. Since none of them looked to be over 18, I just said no thanks and decided to try to talk to an expert here instead.
I really like this player so I really want to try to fix it. I haven't "erased" any internal or external memory on it because I am afraid I will lose what I do have...and at this point, I can't put anything on it all since it won't open, so I would have nothing if I did that.
Please help!
