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Newbie
Posts: 1
Registered: ‎01-06-2010

NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

My Headset Charged Its Full time needed i try to see if theres a way to reset but after having for  a good 6 months or so do not have guide the blue light stays on and does not chage if i try to plug in and will not show up on bluetooth device list  so if anyone can help PLEASE PLEASE DO =s
Insignia Support
Posts: 4,816
Registered: ‎03-20-2009

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

Hello EVOKEN,

Welcome to Community@Insignia™!


A copy of the owner's manual can be found here.  To reset your headphones, plug the charger into a power outlet, then press the Volume Up and Volume Down buttons at the same time. This turns off power to the headset and resets it.  If you still have trouble after the reset, please let us know.

 

Regards,
John
Insignia™ Support

Newbie
Posts: 2
Registered: ‎09-20-2011

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

yes holding the vol + - buttons while charger pluged in worked when my headphones were stuck OFF and did not want to turn ON! now they turn on and work like new! whew!

Newbie
Posts: 3
Registered: ‎10-17-2014

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

I am having the same problem and they will not reset with the volume beGins. How can this be resolved?
Newbie
Posts: 3
Registered: ‎10-17-2014

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

I am having the same problem and they will not reset with the volume buttons. How can this be resolved?
Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

Hello mamiller,

Welcome to Community@ Insignia™!

When you are holding down the volume + and -, do you have the charging cord plugged into the unit?

Regards,
Jon
Insignia™ Support

Newbie
Posts: 3
Registered: ‎10-17-2014

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

Yes and it still won't reset

Insignia Product Specialist
Posts: 1,354
Registered: ‎07-21-2014

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

Hello mamiller,

Thank you for responding!

If the reset is making no change at all, then my next best suggestion is to let the headset run completely dead, and try cleaning the button contacts with electrical contact cleaner. If that doesn't get the headset functioning correctly, they may have developed a fault that would require replacement.

Regards,
Jon
Insignia™ Support

Newbie
Posts: 1
Registered: ‎03-15-2015

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

I did the reset with the charger plugged in and it worked like a charm. Thanks a bunch. I was going crazy without my tunes lol.
Newbie
Posts: 2
Registered: ‎11-03-2017

Re: NS-BTHDP Is Stuck On And Will no Turn Off Or Reset Help Me Please =S

My STN-16 headphines dont turn off. I tried everything, but i cant turn them off