Portable Audio

[kap54]

Hi,

I have the NS-BTHDP bluetooth headphones.

I have used them for two or three years and they have worked well.

But, right now I cannot turn the headset off.

(Details: This happened after I was connected to a Windows 7 laptop and had to do a restart after Windows software upgrade.

The connection was lost after the restart and it would not reconnect in Windows.  

I tried to turn off the headset at that point and found that it would not turn off no matter how long I held the "power" button.

I would not expect the Windows connection to have anything to do with it, but that is the "scenario"...)

Suggestions would be much appreciated....

Thanks.

[Guille-INSG]

Hello kap54,

Welcome to Community@Insignia™!

A good first step will be to try resetting the device. You will either need to reset the paired devices or do a complete hardware reset. Just follow these steps:

Reset paired devices:

1- While the computer you previously paired this with (the W7 one) is on, press and hold the Forward and Backward buttons together

2- Wait until the indicator light flashes purple

3- All the previous saved profiles will be erased

Reset Hardware:

1- Plug the charger into a wall outlet

2- Press Volume up and Volume down buttons together

3- The headset will turn itself off and will be reset

If it was useful, and you liked it, Kudo it!

Thank you,
Guille
Insignia™ Support Team

[kap54]

Thanks Guille!

In this case I think it just ran down the battery and reset itself.

The light eventually went out and when I recharged it there seems to be no problem.

But, I am going to store your feedback for future reference!

[FON]

The "Secret Handshake" you provided worked like a charm today when my headphones locked up.  I like the product and am now very impressed with your support.  Thanks.

[3dtpi]

YES! Thank you.. my device would not TURN ON was stucka after charging.. holding the vol + - together for a few seconds def worked and now it turned back on !!