I purchased and NS-HD01 last winter for my wife who lives in a nursing home. It runs almost 24 hrs a day, connected into the audio input jack of a clock radio, playing classical music. When I visited her yesterday, it was not making any sound. It had been unplugged (I use an adapter to plug it into an electrical outlet for charging) and the battery was down. After reconnecting the electricity and trying different stations and checking the volume and mute setting without success, I took the device home. There, after it was fully charged, I tested it with headphones that work fine in another device. I walked through the trouble shooting suggestions in the manual. Then I called the help line. The representative asked me to push the reset button and to be sure that "factory default" was set to "yes". The display works fine. I am able to tune stations and get the ID of the station, but no sound comes out at any volume level.
Has anyone else experienced this loss of sound? Although the warranty is only 90 days, it difficult to believe the device would fail after less than year.
The radio worked fine and produced beautiful sound. I was going to buy it as a gift for others, but if this how long it lasts, I am having second thoughts.
