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Insignia Product Specialist
Posts: 440
Registered: ‎04-03-2013

Re: NS-HD01 No sound

Hello Gashmore,

The NS-HD01A has a 90 day warranty.  Since you put the purchase date at 6 months ago it will no longer be covered by warranty.  You can take it to your local Best Buy for repair, but would be responsible for the repair cost unless covered by a Geek Squad service plan.

Regards,
Cory
Insignia™ Support

Visitor
Posts: 7
Registered: ‎02-05-2013

Re: NS-HD01 No sound

I understand that.  That's why I always buy Best Buy's extended warranty.  I was just offering to send it to your tech people as Tom suggested so you could try to diagnose what appears to be a ubiquitous problem in the design.   I am sure that the $9 extended warranty does not cover even Best Buy's administrative cost for the return much less the replacement costs when the claim rate aproaches 100%.  Betwen the original purchase and the extended warranties I have spend a litle over $100 in 3 years to replace over $300 retail value in failed products.  Wouldn't it be wise to understand and correct the problem in any future follow on product?

Insignia Product Specialist
Posts: 440
Registered: ‎04-03-2013

Re: NS-HD01 No sound

Hello Gashmore,

Simply return the NS-HD01A to Best Buy for service under your service plan.  As an exclusive brand of Best Buy, they service all our products and any issues are reported through them.

Regards,
Cory
Insignia™ Support

Newbie
Posts: 2
Registered: ‎04-08-2013

NS-HD01 No Sound

I just returned my third NS-HD01 to Best Buy.  For this one, I took the community advice and bought the extended warranty.  The radio lasted less than three months.  However, thanks to the warranty, I'm now on number four.  One extremely irritating factor is that there is no longer a charger with it - only a USB cable to charge the radio through a computer.  I realize that it's only .001% of the world, but what if one does not have a computer??!!  Luckily, I have an old laptop whose sole purpose now is to be the charger for my portable radio; however, it seems to be very slow.  After over eight hours hooked up to the computer, the radio was still not fully charged.  Waiting to see how long it will be before I'm back at Best Buy again.

CT2
Newbie
Posts: 1
Registered: ‎12-06-2015

Re: NS-HD01 No sound

I know my NS-HD01 is beyond the warranty, but it was perfect for listening to NPR while working (and moving from one room to another), mowing (under a noise protection headset) and traveling (staying at hotels).

 

I like the size and slimness of this design (over the 2nd generation that I saw while searching for a fix to my audio issue).

 

Are you still wanting one to find the problem? I think I caused my issue - I failed to turn it off before plugging it in to recharge.

 

Is there a fix? Is there a trade in for the same model?

Visitor
Posts: 7
Registered: ‎02-05-2013

Re: NS-HD01 No sound

Looks like they solved it in the follow on product HD01A.  I have had one for 2 years now with no problems.

Newbie
Posts: 1
Registered: ‎05-03-2017

Re: NS-HD01 No sound

Hello Tom,

I realize this is quite some time after the fact of others reporting a non-functioning NS-HD01, but I still feel compelled to make you aware that my unit failed after only nine months of VERY LIGHT duty service.

 

I received it as a Public Radio fundraising donation promotional item, and it is clearly a well built device, with an excellent user interface and signal reception.  Even the audio is remarkably very nice.

 

Unfortunately, there is a clearly a design flaw in this unit, which either burns up the audio output transformer, or something similar to cause the audio to fail.

 

I've been through a "pushpin" reset, and a software "Factory Reset" several times.  It recovers nicely each time, with prompt signal acquisition and clearly full functionality, of course, with the exception of audio.

 

Is there any way this unit can be replaced for me?  I own several Insignia products, and have always championed them, and enjoyed great service from them.  I am not so sure after this.

 

Could you please let me know what can be done to replace this?

 

Many thanks, 

John Gordon