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Newbie
Posts: 2
Registered: ‎03-31-2010

NS-xV17 / File System Fail / Format File System!!

I bought a used NS-2V17 Sport model MP3 player and confirmed that all its features were working, using some of the previous owner’s music files. But when I went to load my own music files, I discovered that the Settings > System > Erase Internal Memory sequence would not remove all of the original owner’s folders. So I connected the NS-2V17 to my Mac (which recognized the NS-2V17 as an external drive), erased it, and successfully loaded a bunch of my own MP3 music files by dragging and dropping them onto the NS-2V17’s Desktop icon. But after disconnecting the NS-2V17 from the computer, turning it off, and turning it back on, the screen now continuously displays “NS-xV17 / File System Fail / Format File System!!” and does not respond to any of the controls. The only thing I can do is turn it off or back on by pressing the play/pause button down and holding the ON switch to the right for about 15 seconds. And now neither my Mac, nor a Windows PC in my office, will recognize the player (display a Desktop icon or show it in Finder or My Computer). I’ve tried (1) resetting the NS-2V17 by holding the ON switch to the right for 30 seconds, (2) disconnecting and reconnecting the battery, and (3) substituting a different USB connector cable, without changing the above behavior. The three-line message is displayed continuously when the unit is on, the controls are inoperative (so the unit can’t be reformatted using commands accessed through its menu, under Settings > System), and the unit is invisible to a computer to which it is connected with the USB cable (so it can’t be reformatted using that computer). Is this a problem for which anyone in the Insignia user community has a solution? My guess is it’s an unpublicized Macintosh compatibility issue: when the existing files are erased and replaced with new files using a Mac, the NS-2V17’s file-storage memory gets reformatted in the Mac default (Mac OS Extended Journaled) format, which the NS-xV17’s firmware apparently cannot recognize. I suspect Insignia model NS-4V17 is vulnerable to the same problem. (Interestingly, the problem did not occur when I erased the files my older NS-2V10s model using my Mac, with Mac OS Extended – Journaled selected as the format – it’s working fine.)
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Insignia Product Specialist
Posts: 1,365
Registered: ‎04-07-2009

Re: NS-xV17 / File System Fail / Format File System!!

Hello Faustus,

Welcome to Community@Inisgnia™!

Seems that when you plugged the device to your Mac, some files were erased causing the system to crash. This, unfortunately, is quite a dead end. My best advise will be to try installing the firmwares I'm providing you with, but even that may not solve it, even more when the device is not being recognized by your computer.

http://www.insigniaproducts.com/cms/documents/FWUpdater%201.200%20to%201.105.exe

 

http://www.insigniaproducts.com/cms/documents/NS-DVxG%20V1.200.exe

 

http://www.insigniaproducts.com/cms/documents/NS-DVxG%20V1.105.4.exe


Thank you,
Gonza
Insignia™ Support Team

Newbie
Posts: 2
Registered: ‎03-31-2010

Re: NS-xV17 / File System Fail / Format File System!!

Thanks for your offer of help, Gonza! Will you confirm that the firmware at those three links will work with the NS-2V17 and NS-4V17 models ? Their filenames suggest they might be for the older NS-DVxG series. My NS-2V17's firmware is version 1.008. Which one of these three updates do I need to install (or all three??) Thanks