06-10-2018 01:55 PM
I buy a speaker model NS-CSPBTF1 I was using it connected to my computer with the audio cable. When I tried to turn it off, it doesn't turn so I push the reset button and then it turn off. I am trying to turn in on to use it again and it doesn't. The battery is full so that is not the problem I assumed.
I don't know what to do about. I have tried pushing the reset button some times but it doesn't work.
Could someone help me.
06-11-2018 01:26 PM
Welcome to our community! I appreciate the time you’ve taken out of your day to post about your Insignia Bluetooth Speaker.
Is the unit continuously connected to power? Have you tried to let it die, and then see if it will come back on for you after charging it? Have you tried to connect the speaker to different device? Or sync it via Bluetooth? I look forward to you reply to see how we might be able to assist you further.
06-12-2018 12:05 PM
06-12-2018 01:10 PM
Thank you so much for sharing more details about what you’re experiencing. At this time from what you’ve shared it sounds like the unit may be defective. If you had purchased the unit within the last year I highly recommend visiting your local Best Buy with your purchase receipt to seek further assistance under your limited one-year warranty with us.