03-02-2018 08:11 AM
I'm trying to use my iPhone 8 (iOS 11.2.6) to setup my new freezer (NS-UZ14XWH7). There are four results, none of which connect to anything.
I long for the days when things had real plugs.
03-05-2018 11:52 AM
Thank you for reaching out to us for some help setting up your new 13.8 Cu. Ft. Freezer. I’m sorry to hear that you’re having some trouble getting it to connect with the Smart App.
Can you please ensure that you’re following the steps noted on page 14 of your owner’s manual to connect your Insignia Connect App to your new freezer? I’ve copied them below in case you’ve misplaced your manual. Also, can you please ensure that your App is up to date too?
Download the Insignia Connect app from the Apple App Store or Google Play Store to use additional features, such as open-door and temperature alerts. App download is optional – your freezer works normally without it!
1.) Make sure your mobile device is connected to your preferred Wi-Fi network.
2.) Download and open the free Insignia Connect Device app from the App Store or Google Play. (Apple: iOS 9 or later, Android: 6.0.1 Marshmallow or later).
3.) Log in or sign up for a Best Buy or Insignia Connect Device account.
4.) On your freezer, press and hold Lock to unlock the control panel.
5.)Press and hold - and Lock at the same time until you hear a beep and see “0” on the control panel.
6.)Press + until “AP” is displayed.
7.) In the Insignia Device app, tap Set Up Device, then follow the on-screen directions to complete setup.
Some additional tips include:
• The control panel will display the temperature after 10 seconds, but WiFi pairing mode remains active.
• You may need to repeat steps 4-6 to put the freezer back into AP mode, if the app cannot find your freezer.
• Your freezer uses the 2.4 GHz WiFi spectrum. If your router provides both 2.4 GHz and 5 GHz bands, select the network corresponding with the 2.4 GHz band.
I hope that helps you set up your new freezer so you can take advantage of those great Smart features.
03-12-2018 01:59 PM
Doing this gets me much closer - but still it fails with either "Cannot Connect" or "Error 12".
My router is set to WPA2 PSK - is that an issue?
03-13-2018 10:43 AM
Thanks for following up with us to share that those steps got you closer. Your router’s security setting should be set on WPA-PSK. Can you please try to update that setting then start from the beginning of the steps I listed to try to get it to connect?
03-13-2018 03:21 PM
I've now tried both with WPA PSK and WPA2 PSK - both result in similar errors using the app, though WPA PSK gives an error 5 when using the web page that pops up.