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Newbie
Posts: 7
Registered: ‎06-27-2018

App not working Android

I haven't been able 5o use this for weeks. I own 6 smart plugs and can't use any because I cannot login through the app. It just takes me to Bestbuy.ca (I live in Canada). Even I choose the us and create a whole new account it just stays on the bestbuy.com site. I'm at a loss and out $200 worth of plugs as well.
Moderator
Posts: 16
Registered: ‎03-30-2018

Re: App not working Android

Hi,

   We are aware of the Canadian login issue and are currently working on a fix that should be out shortly.  We will post here when it is fixed.

 

Regards,

Chris 

Insignia Support

Newbie
Posts: 7
Registered: ‎06-27-2018

Re: App not working Android

Fingers crossed Chris! I wasn't sure if anyone was working at Insignia anymore. Lol
Newbie
Posts: 6
Registered: ‎06-24-2018

Re: App not working Android

Log in working now on my Fire Tablet HD 8 using Insignia app from Google Play. I am in Cda.

Newbie
Posts: 7
Registered: ‎06-27-2018

Re: App not working Android

Working for me now!! Yay!!