04-26-2018 08:35 AM
Hello Mcdonal75 and Cyndy,
Thank you so much for trying the trouble shooting steps. Our support teams were unable to replicate the issues with the troubleshooting steps you provided. Can you please share which device/phone you have the Insignia Connect App on? We’d be happy to continue trying to find a fix for this issue once that information is provided.
It’s been suggested to try the following troubleshooting steps to see if you can get further in the process.
Please let me know if you have any success with the troubleshooting tips, and I look forward to hearing which devices you’re using so I can get that information passed along.
04-27-2018 08:37 AM
Thank you so much for sharing you both finally got your Insignia Plugs to work. That is very exciting. I appreciate all the back and forth plus your willingness to communicate with us regarding what you were seeing. I hope you both have great weekends!