04-26-2018 08:24 AM
Hello jordonez & smartin_wax,
If you have not already done so, please visit our article, Solution for iOS11.3 users who are having issues setting up Insignia Smart Plug NS-SP1X7, and try the troubleshooting steps listed there.
Please let me know how it goes. If these steps do not resolve your issue, please reply with your iPhone model number and the text from any error messages you receive so that we may attempt to duplicate the issue.
I appreciate your patience as we look into this for you.