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Newbie
Posts: 2
Registered: ‎05-03-2018

Light Switches - turning lights on by itself

I purchased several light switches from Best Buy a few months back.  I had some trouble connecting a few of them, but got them all working now.  However, the issue is all of sudden my lights are turning on randomly.  It mostly occurs late evenings/early mornings.  We notice when we wake up in middle of night they are turned on.  It's random days, time and differnt rooms (kitchen, foyer, front porch, living room).  Is this normal?

Moderator
Posts: 10
Registered: ‎03-30-2018

Re: Light Switches - turning lights on by itself

Hi.  It sounds like you may have a automated schedule set up on the light switch.  Open up the app and in bottom navigation you will see a selection option for "Devices" or "Schedules".  Tap on the "Schedules" section to edit any automated schedules.

You can turn them on or off from this page, or if you tap into the schedule you can edit the days and times it is active and what devices are attached to it.  Let us know if that fixes the issue.

 

Thanks for using Insignia products. 

Newbie
Posts: 2
Registered: ‎05-03-2018

Re: Light Switches - turning lights on by itself

Hi Chris. At first that is what I thought but I never had a schedule for the fan or kitchen. And I had already deleted the others ones prior to this happening. In addition, its random days. It’s has me boggled.
Moderator
Posts: 10
Registered: ‎03-30-2018

Re: Light Switches - turning lights on by itself

A couple of questions for you...

 

1. Are you using an Android device or iOS device?

2. Email us the Serial number of your devices so I can check the scheduling system in the back end for your switch.  You can find the serial number if you tap on the switch from the main landing page in the app, then tap on the little 'info i' in the navigation bar.  Send an email to MobileAppSupport@bestbuy.com with the serial number from that page.

 

Thanks.