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Newbie
Posts: 1
Registered: ‎05-01-2018

Smart Plug App bug on Iphone

I have been unable to connect the smart plug through the app. At all.

I followed all the steps but once the phone is connected to the smart plug through the wifi, I go back on the app and nothing. It goes back to the "add a new device" page.

I reset it a few time, my router has 2.4Ghz and dual bandwidth.

 

Is there anything to do ? Or should I cut my losses and return them ??

Insignia Support
Posts: 5,062
Registered: ‎03-20-2009

Re: Smart Plug App bug on Iphone

Hello manoushka,

 

Welcome to Community@Insignia!

 

I would recommend trying the troubleshooting steps in our article, Solution for iOS11.3 users who are having issues setting up Insignia Smart Plug NS-SP1X7.

 

If you have questions afterward, please be sure to let me know.

 

Regards,

John

Insignia Support

Newbie
Posts: 4
Registered: ‎05-12-2018

Re: Smart Plug App bug on Iphone

I too am having issues. I have the latest version of the insiginia control app and I am following the instructions on the IOS11.3 issue thread. Nothing is working as expected.

Newbie
Posts: 4
Registered: ‎05-12-2018

Re: Smart Plug App bug on Iphone

I am having the same problem. If you are in lte try opening it while on WiFi. But once you close the app you have to log in under WiFi again
Newbie
Posts: 4
Registered: ‎05-12-2018

Re: Smart Plug App bug on Iphone

It’s not a trouble shooting thing.....the app needs to be updated correctly so the app works correctly
Newbie
Posts: 4
Registered: ‎05-12-2018

Re: Smart Plug App bug on Iphone

I actually got past this by calling and speaking with support. They had me sign out of the app and then sign back in and then create a new room. After that following the directions worked and it is working again. They need to update the solution for iOS 11.3 users.
Newbie
Posts: 4
Registered: ‎05-12-2018

Re: Smart Plug App bug on Iphone

Did you try to close the app and re open it to see if it still works? That’s the problem I’m having. When I re open the app everything is gone.
Newbie
Posts: 4
Registered: ‎05-12-2018

Re: Smart Plug App bug on Iphone

Close app .. open app and still there and working
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Newbie
Posts: 4
Registered: ‎05-12-2018

Re: Smart Plug App bug on Iphone

Ok. Thanks. I will call to see if they can help me.
Moderator
Posts: 12
Registered: ‎03-30-2018

Re: Smart Plug App bug on Iphone