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Insignia Support
Posts: 626
Registered: ‎02-25-2009

I have sound but no picture.

I have sound but no picture.

• You may have accidentally turned the picture off.
1. Press TV MENU. The on-screen menu opens.
2. Press ◄ or ► to select Audio, then press ▼ to enter Audio menu.
3. Press ▲ or ▼ to select Audio Only, then press ◄ or ► to select Off.

• Make sure the cables are connected correctly and securely.
• The video cable(s) you are using may be bad, try a new set.
• If you are using an antenna, the signal strength of the channel may be low.
  - Check the signal strength of the channel by pressing the DISPLAY button on the remote. The signal strength is displayed in the lower right corner of the Display screen.

NOTE: The signal strength is only displayed on digital channels.

If the signal is Weak:

  • Make sure the antenna is connected securely to the TV.
  • Move the antenna around the room or close to a window.
  • Use a basic indoor set-top antenna designed to pick up both VHF and UHF.
  OR
  • Use a set-top antenna that has a built-in signal amplifier.
  OR
  • Use an antenna mounted on your roof or in your attic.

• For more information about antennas and the available channels in your area, visit www.antennaweb.org

• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.

• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal."

NOTE: Reception can vary by channel, depending on the location and broadcast power level of a given station.

Highlighted
Insignia Support
Posts: 626
Registered: ‎02-25-2009

I have poor picture quality.

I have poor picture quality.

• Make sure your cable connections are connected securely.
• If you are receiving service from a cable or satellite provider, reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite provider.
• If you are using an antenna, the signal strength of the channel may be low.
  - Check the signal strength of the channel by pressing the DISPLAY button on the remote. The signal strength is displayed in the lower right corner of the Display screen.

NOTE: The signal strength is only displayed on digital channels.

If the signal is Weak:

  • Make sure the antenna is connected securely to the TV.
  • Move the antenna around the room or close to a window.
  • Use a basic indoor set-top antenna designed to pick up both VHF and UHF.
  OR
  • Use a set-top antenna that has a built-in signal amplifier.
  OR
  • Use an antenna mounted on your roof or in your attic.

• For more information about antennas and the available channels in your area, visit www.antennaweb.org
• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal."
• The video cables you are using may be bad, try a new set.

NOTE: Reception can vary by channel, depending on the location and broadcast power level of a given station.