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Insignia Support
Posts: 626
Registered: ‎02-25-2009

10. I have poor picture quality.

  • Make sure your cable connections are connected securely. 
  • If you are receiving service from a cable or satellite provider, reception can vary by channel depending on the broadcast power level of a given station.  Contact your cable or satellite provider.
  • If you are using an antenna, the signal strength of the channel may be low.

  • Check the signal strength of the digital channels:
  1. Press CH ^ or CH v to select the channel you want and to view the selected channel strength.
  2. Press TV MENU, then press ◄ or ► to highlight the Channel icon. The Channel menu appears.
  3. Press ▼ to access the Channel menu.
  4. Press ▲ or ▼ to highlight Channel Strength, then press ◄ or ►. The channel strength indicator appears.
  5. Press ▲ or ▼ to select the channel you want and to view the selected channel strength.
  6. Move the antenna around the room or close to a window. Check the signal strength of the digital channels again. The optimal location may vary by channel.
  7. Press EXIT to close the menu.
  • The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
  • If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal".
  • Reception can vary by channel, depending on the location and broadcast power level of a given station.
  • Make sure your antenna is connected securely to the TV.
  • Use a basic indoor set-top antenna designed to pick up both VHF and UHF.

OR

Use a set-top antenna that has a built-in signal amplifier.

OR

Use an antenna mounted on your roof or in your attic.

  • For more information about antennas and the available channels in your area, visit www.antennaweb.org
  • The video cables you are using may be bad, try a new set.
Insignia Support
Posts: 626
Registered: ‎02-25-2009

11. Nothing happens when I push buttons on my remote.




  • Make sure the TV is plugged in.
  • The supplied batteries are wrapped tightly in clear plastic.  Have you removed the plastic from the batteries before you installed them?
  • Are the batteries installed correctly?
  • Remove the battery compartment cover on the back of the remote control.
  • Insert the two AAA batteries into the battery compartment.  Make sure that the + and – on the batteries align with the + and – symbols in the battery compartment.
  • Replace the battery compartment cover.

  • Point the control directly at the remote sensor on your TV. The sensor is located on the lower right corner of the TV.
    • Remove any obstacles between the remote control and the remote sensor.
    • Replace dead batteries with new ones.
Insignia Support
Posts: 626
Registered: ‎02-25-2009

12. My TV is not working at all (i.e., will not turn on using remote or button on TV, LED flashing).

 

  • Unplug the power cord, wait a few seconds, plug the cord back in again, then turn on your TV.
  • Try plugging the TV into another outlet.
  • Other devices (e.g., surround sound receiver, external speakers, fans, etc) may be interfering with your TV.  Try turning one device off at a time to determine which device is causing the interference.

  • Once you have determined which device is causing interference, please move it further from the TV to eliminate the interference.

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

13. The DVD player doesn’t work.

  •  Is the disc loading properly?
  • s there an error message appearing on the TV screen?
  • If the error message says, “Cannot read disc” – the data type on the DVD may not be compatible with the player. 
  • Try playing another DVD. 
  • If neither of the DVDs work, return this TV/DVD combo to the store.
Insignia Support
Posts: 626
Registered: ‎02-25-2009

14. The DVD player won’t play some DVDs.

[ Edited ]

 

  • This DVD player has a region code in its firmware.  It is set to play Region 1 DVDs.
  • Most DVDs are encoded with a region code restricting the area of the world in which they can be played.  For the United States and Canada, you must have Region 1 DVDs.
  • The code is printed on the back of a DVD package, superimposed on a small image of the globe.
  • The DVD player firmware code and the DVD code must match for the player to play the movie.

  • If you are trying to play a burned DVD, it is possible that the burned disc is not compatible with the DVD player.
  • The DVD player supports the following recordable disc types: DVD-R, DVD-RW, DVD+RW, DVD+R, CD-R, and CD-RW.

  • Is the DVD too scratched or dirty?
  • You can try to clean the DVD by spraying it with window cleaner and wiping with a soft cloth.

  • This DVD player does not play Blu-Ray DVDs.

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

15. Can I get more information about this TV?

  • Refer to your Manual or the Insignia Website: 
Insignia Support
Posts: 626
Registered: ‎02-25-2009

16. How do I turn on/off closed captioning?

  • Press the CCD button on the remote to select On or Off. 
  • Advanced closed captioning settings can be found in the Menu under Setup. 
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Insignia Support
Posts: 626
Registered: ‎02-25-2009

17. I have no sound or my sound has static noise.

  •  Check volume levels.
  • Make sure the TV volume is not muted.
  • Make sure your connections are connected correctly to the jacks on the TV and on the external devices.
  • Check the signal strength of the digital channels. It is possible you are receiving marginal reception.  Both the picture and sound may freeze or break up due to poor reception.
  1. Press CH ^ or CH v to select the channel you want and to view the selected channel strength.
  2. Press TV MENU, then press ◄ or ► to highlight the Channel icon. The Channel menu appears.
  3. Press ▼ to access the Channel menu.
  4. Press ▲ or ▼ to highlight Channel Strength, then press ◄ or ►. The channel strength indicator appears.
  5. Press ▲ or ▼ to select the channel you want and to view the selected channel strength.
  6. Move the antenna around the room or close to a window. Check the signal strength of the digital channels again. The optimal location may vary by channel.
  7. Press EXIT to close the menu

 

  • The audio cables you are using may be bad, try a new set.