Reply
Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

Insignia 32” LCD HDTV 720p FAQ

[ Edited ]

These are the official Insignia FAQs. Keep in mind that some FAQs may apply to specific models.


If you cannot find a feature mentioned in the FAQs, make sure that feature is available in your product by checking the Product Specifications and User's Manual.

 

If you would like to request a specific FAQ please leave us a comment in the Suggest an FAQ board.

 

FAQs:

My picture is not filling the screen. I have black bars around my picture.

How do I hook up my external device (e.g., game system, DVD player, VCR, etc.)?

I am programming my universal remote, what code is needed?

I am receiving the error message "No Signal."

I have no sound or my sound has static noise.

I have poor picture quality.

I am missing channels or want to run an autochannel search.

I am having issues with the picture on my TV (e.g., stripe on the screen, blue lines/dots, red line,...

How do I turn on/off closed captioning?

I am trying to connect my computer and I have poor picture quality.

I am trying to connect my computer and I am receiving the error message "Unsupported Mode."

My TV is not working at all (i.e., will not turn on using remote or button on TV, LED flashing).

I have sound but no picture.

How do I set up my TV?

How do I adjust the color on my TV?

Where can I get more information on digital TV?

Can I get more information about this TV?

I need to change my in-home service appointment or my in-home service agent did not show up.

Can I get more information on wall mounting?

How do I remove my base?

How do I get headphones to work with my TV?

Can I get an additional remote?

How do I program my clock/time?

Nothing happens when I push buttons on my remote.

Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

My picture is not filling the screen. I have black bars around my picture.

[ Edited ]

My picture is not filling the screen. I have black bars around my picture.

• This is due to the aspect ratio. An increasing amount of digital TV programming and movies are presented in wide screen (16:9).
• To change the appearance of the screen, cycle through these four options by pressing the Zoom button on the remote:


  • Normal: Selects the aspect ratio that matches to source's aspect ratio (4:3 or 16:9)
  • Wide: Displays a full-screen image
  • Zoom: Enlarges the picture. The top and bottom may be cropped.
  • Cinema: Stretches the image at the edges while maintaining a clear image in the center of the screen.

Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

How do I hook up my external device (e.g., game system, DVD player, VCR, etc.)?

[ Edited ]

How do I hook up my external device (e.g., game system, DVD player, VCR, etc.)?

• What type of cable are you using?

HDMI

• Connect an HDMI cable to the HDMI 1 or HDMI 2 jack on the back of your TV or HDMI 3 jack on the side of your TV and to the HDMI Out jack on the HDMI device.

To play from an HDMI device:

1. Turn on the HDMI device, then set it to the correct mode. See the documentation that came with the device for further instructions.
2. Turn on your TV, then press INPUT. The Source List menu opens.
3. Press ▲ or ▼ to select HDMI 1, HDMI 2, or HDMI 3, then press ENTER.

Component Video Cables are red, green and blue. The audio cables will be red and white.

• Connect a component cable to the COMPONENT 1 or COMPONENT 2 jacks on the back of your TV and to the COMPONENT Out jacks on the component device.

To play from a component device:

1. Turn on the component device, then set it to the correct mode. See the documentation that came with the device for further instructions.
2. Turn on your TV, then press INPUT. The Source List menu opens.
3. Press ▲ or ▼ to select Component 1 or Component 2, then press ENTER.

S-Video Cable has a round end with prongs in a semi-circle and Audio Cables that are red and white.

• Connect an S-Video cable to the S-VIDEO REAR jack on the back of your TV or S-VIDEO SIDE jack on the side of your TV and to the S-VIDEO Out jack on the S-Video device.

• Connect an audio cable to the L AV 1 IN and R AV 1 IN jacks on the back of your TV or L AV 2 IN and R AV 2 IN and to the Audio Out jacks on the S-Video Device.

To play from an S-Video device:

1. Turn on the S-Video device, then set it to the correct mode. See the documentation that came with the device for further instructions.
2. Turn on your TV, then press INPUT. The Source List menu opens.
3. Press ▲ or ▼ to select S-VIDEO REAR or S-VIDEO SIDE, then press ENTER.

Composite (A/V Cables, RCA Cables) have a yellow video cable, and red and white audio cables.

• Connect a composite cable to the AV 1 IN jacks on the back of your TV or AV 2 IN jacks on the side of your TV and to the Video Out and Audio Out jacks on the composite device.

1. To play from a composite device:
2. Turn on the Composite device, then set it to the correct mode. See the documentation that came with the device for further instructions.
3. Turn on your TV, then press INPUT. The Source List menu opens.
4. Press ▲ or ▼ to select Composite Rear or Composite Side, then press ENTER.

Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

I am programming my universal remote, what code is needed?

[ Edited ]

I am programming my universal remote, what code is needed?

• Please use the Insignia universal remote code website to determine the universal remote code you need: www.insignia-products.com/universalcontrolcodes.aspx 

Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

I am receiving the error message "No Signal."

[ Edited ]

I am receiving the error message "No Signal."

 

• Make sure that your cable is properly plugged into your TV and the source device.

• Press INPUT and make sure you have selected the correct input for the device or service you are trying to use.

• Are you using a cable/satellite box, cable connected directly to the TV, or an antenna?

  - If you are using a cable or satellite box you must use the remote that came with that box to change channels.

 

NOTE: Make sure you have the correct input selected to view channels via the cable or satellite box. For example, if the cable or satellite box is connected via component cables please press input and select Component 1 or Component 2 to view your channels.

 

  - If you are using cable connected directly to the TV, you need to run an autochannel search.

 

To run an autochannel search:

 

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select Tuning Band, then press ► to select Cable.
4. Press ▲ or ▼ to select Auto Ch Search, then press ► to begin searching for channels. Your TV memorizes all cable channels you receive.

 

  - If you are using an antenna, you need to run an autochannel search.

 

To run an autochannel search:

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select Tuning Band, then press ► to select Air.
4. Press ▲ or ▼ to select Auto Ch Search, then press ► to begin searching for channels. Your TV memorizes all analog and digital channels you receive.


 
Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

I have no sound or my sound has static noise.

[ Edited ]

I have no sound or my sound has static noise.

• Check volume levels.
• Make sure the TV volume is not muted.
• You may have accidentally turned off the TV Speakers.

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Audio, then press ► to enter Audio menu.
3. Press ▲ or ▼ to select TV Speaker, then press ► to select On.

• Make sure your connections are connected correctly to the jacks on the TV.
• Check the signal strength of the channel (Please note that the signal strength is only displayed on digital channels):

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select DTV Signal, then press ► to view Signal Level display.

  If the signal level is Weak:
  - Make sure your antenna is connected securely to the TV.
  - Move the antenna around the room or close to a window.
  - Use a basic indoor set-top antenna designed to pick up both VHF and UHF.
    OR
  - Use a set-top antenna that has a built-in signal amplifier.
    OR
  - Use an antenna mounted on your roof or in your attic.

  • For more information about antennas and the available channels in your area, visit www.antennaweb.org.

4. Press EXIT to close the Signal Level display.

• It is possible you are receiving marginal reception. Both the picture and sound may freeze or break up due to poor reception.
• The audio cables you are using may be bad, try a new set.

Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

I have poor picture quality.

[ Edited ]

I have poor picture quality.

• Make sure your cable connections are connected securely.
• If you are receiving service from a cable or satellite provider, reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite provider.
• If you are using an antenna, the signal strength of the channel may be low.

Check the signal strength of the channel (Please note that the signal strength is only displayed on digital channels):

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select DTV Signal, then press ► to view Signal Level display.

  If the signal level is Weak:
  - Make sure your antenna is connected securely to the TV.
  - Move the antenna around the room or close to a window.
  - Use a basic indoor set-top antenna designed to pick up both VHF and UHF.
    OR
  - Use a set-top antenna that has a built-in signal amplifier.
    OR
  - Use an antenna mounted on your roof or in your attic.

• For more information about antennas and the available channels in your area, visit www.antennaweb.org.

4. Press EXIT to close the Signal Level display.

• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal."
  - Reception can vary by channel, depending on the location and broadcast power level of a given station.
• The video cables you are using may be bad, try a new set.

Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

I am missing channels or want to run an autochannel search.

[ Edited ]

I am missing channels or want to run an autochannel search.

• It is possible that the Favorite button was pressed accidentally.
  - Press the Favorite button on the remote.
• Make sure the channel is not blocked by Parental Controls.
• Are you using a cable/satellite box, cable connected directly to the TV, or an antenna?
  - If you are using a cable or satellite box you must use the remote that came with that box to change channels.

• Make sure you have the correct input selected to view channels via the cable or satellite box. For example, if the cable or satellite box is connected via component cables please press input and select Component 1 or Component 2 to view your channels.

NOTE: Reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite provider.

If you are using cable connected directly to the TV:

Try running an autochannel search:
1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select Tuning Band, then press ► to select Cable.
4. Press ▲ or ▼ to select Auto Ch Search, then press ► to begin searching for channels. Your TV memorizes all cable channels you receive.

OR

Try manually adding the channel:
1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select Manual Channel Set then press ► to enter Manual Channel Set menu.
4. Press ▲ or ▼ to select the channel.
5. Press ENTER to toggle between Not Viewable and Viewable.
6. Press EXIT to close the Manual Channel Set menu.

NOTE: Reception can vary by channel depending on the broadcast power level of a given station. Contact your cable provider.

If you are using an antenna:

Try running an autochannel search:
• Press MENU. The on-screen menu opens.
• Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
• Press ▲ or ▼ to select Tuning Band, then press ► to select Air.
• Press ▲ or ▼ to select Auto Ch Search, then press ► to begin searching for channels. Your TV memorizes all analog and digital channels you receive.

OR

Try manually adding the channel:
• Press MENU. The on-screen menu opens.
• Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
• Press ▲ or ▼ to select Manual Channel Set then press ► to enter Manual Channel Set menu.
• Press ▲ or ▼ to select the channel.
• Press ENTER to toggle between Not Viewable and Viewable.
• Press EXIT to close the Manual Channel Set menu.

• The signal strength of the channel may be low.

Check the signal strength of the channel (Please note that the signal strength is only displayed on digital channels):
1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select DTV Signal, then press ► to view Signal Level display.

  • If the signal level is Weak:
    - Make sure your antenna is connected securely to the TV.
    - Move the antenna around the room or close to a window.
    - Use a basic indoor set-top antenna designed to pick up both VHF and UHF.
    OR
    - Use a set-top antenna that has a built-in signal amplifier.
    OR
    - Use an antenna mounted on your roof or in your attic.

  • For more information about antennas and the available channels in your area, visit www.antennaweb.org.


4. Press EXIT to close the Signal Level display.

• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal."

NOTE: Reception can vary by channel, depending on the location and broadcast power level of a given station.

Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

I am having issues with the picture on my TV (e.g., stripe on the screen, blue lines/dots, red line, etc.).

[ Edited ]

I am having issues with the picture on my TV (e.g., stripe on the screen, blue lines/dots, red line, etc.).

• Make sure your cables are connected correctly and securely to the jacks on the TV.
• The cables you are using may be bad, try a new set.
• If you are using an antenna, the signal strength of the channel may be low.

Check the signal strength of the channel (Please note that the signal strength is only displayed on digital channels):

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select DTV Signal, then press ► to view Signal Level display.

  • If the signal level is Weak:
    - Make sure your antenna is connected securely to the TV.
    - Move the antenna around the room or close to a window.
    - Use a basic indoor set-top antenna designed to pick up both VHF and UHF.
    OR
    - Use a set-top antenna that has a built-in signal amplifier.
    OR
    - Use an antenna mounted on your roof or in your attic.
  • For more information about antennas and the available channels in your area, visit www.antennaweb.org.

4. Press EXIT to close the Signal Level display.

• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal."
• Other devices (e.g., surround sound receiver, external speakers, fans, etc) may be interfering with your TV. Try turning one device off at a time to determine which device is causing the interference.
  - Once you have determined which device is causing interference, please move it further from the TV to eliminate the interference.

NOTE: Reception can vary by channel, depending on the location and broadcast power level of a given station.

Insignia Support
Insignia-Admin
Posts: 626
Registered: ‎02-25-2009

How do I turn on/off closed captioning?

[ Edited ]

How do I turn on/off closed captioning?

• Press the CCD button on the remote to select CC Off, CC On, or CC On When Mute.
• Advanced closed captioning settings can be found in the Menu under the Feature menu.