Reply
Insignia Support
Posts: 626
Registered: ‎02-25-2009

I am trying to connect my computer and I have poor picture quality.

[ Edited ]

I am trying to connect my computer and I have poor picture quality.

• You may need to adjust the resolution settings on your computer.

To adjust the resolution on Windows XP:

1. Click Start to open the Start menu.
2. Click Settings then Control Panel.
3. There are two possible views for your Control Panel:

In category view:
  a. Click on Appearance and Themes.
  b. Click Display.

In classic view:
  a. Double-click Display.

4. In the Display Properties dialog box, click on the Settings tab.
5. Select monitor 2.
6. Drag the screen resolution slider to the left to decrease the resolution of your monitor, making text and pictures appear larger or drag the slider to the right to increase the resolution of your monitor, making text and pictures appear smaller.
7. Click Apply to have the new resolution take effect.
  - If the Monitor Settings dialog box appears, look at your display. If you like the new resolution, click Yes. If you do not like the resolution, click No and adjust the resolution using the screen resolution slider.
8. Click OK.

To adjust the resolution on Windows Vista:

1. Click the Windows icon to open the Start menu.
2. Select and click on Control Panel.
3. Click on Appearance and Themes.
4. Click Personalization.
5. Click Display Settings.
6. Select Monitor 2.
7. Drag the screen resolution slider to the left to decrease the resolution of your monitor, making text and pictures appear larger or drag the slider to the right to increase the resolution of your monitor, making text and pictures appear smaller.
8. Click Apply to have the new resolution take effect.
  - If the Monitor Settings dialog box appears, look at your display. If you like the new resolution, click Yes. If you do not like the resolution, click No and adjust the resolution using the screen resolution slider.
9. Click OK.

To adjust the resolution on Mac OS 9 and earlier:

1. From the Apple menu select Control Panels > Monitors.
2. On the Monitors dialog box, make sure you have selected the Monitor panel (click the Monitor button – it has a sun-like icon).
3. On the right of the Monitor panel is a Resolution list. Select one from the list and your monitor will immediately change its resolution to the one you selected. A higher resolution will make the text and pictures appear smaller.
4. When you are satisfied with your display resolution, close the Monitor/Display Control Panel (File > Quit or just click the close box).

To adjust the resolution on Mac OS X:

1. Open the System Preferences (either from the Dock or from the Apple menu).
2. Open the Displays Panel and choose the Display tab.
3. On the left of the Displays tab you can select one of the Resolutions from the list. A higher resolution will make the text and pictures appear smaller.
4. Quit or close the System Preferences when done.

• You may need to adjust the PC (VGA) picture settings on your TV.
  - Make sure the TV is in VGA mode, then press MENU. The on-screen menu opens.
  1. Press ▲ or ▼ to select Feature, then press ► to enter the Feature menu.
  2. Press ▲ or ▼ to select VGA Set, then press ► to open the VGA Set menu.
  3. Press ▲ or ▼ to select an option, then press ◄ or ► to adjust the option. You can adjust:
    • H-Position: Moves the image left or right
    • V-Postion: Moves the image up or down
    • Clock: Adjusts the sample frequency
    • Phase: Improves image stability
    • Auto Adjust: Automatically adjusts the image settings
    • Setting Preset: Resets the options to factory preset.

Insignia Support
Posts: 626
Registered: ‎02-25-2009

I am trying to connect my computer and I am receiving the error message "Unsupported Mode."

[ Edited ]

I am trying to connect my computer and I am receiving the error message "Unsupported Mode."

 

• You may need to adjust the resolution settings on your computer.

To adjust the resolution on Windows XP:

1. Click Start to open the Start menu.
2. Click Settings then Control Panel.
3. There are two possible views for your Control Panel:

In category view:
  a. Click on Appearance and Themes.
  b. Click Display.

In classic view:
  a. Double-click Display.

4. In the Display Properties dialog box, click on the Settings tab.
5. Select monitor 2.
6. Drag the screen resolution slider to the left to decrease the resolution of your monitor, making text and pictures appear larger or drag the slider to the right to increase the resolution of your monitor, making text and pictures appear smaller.
7. Click Apply to have the new resolution take effect.
  - If the Monitor Settings dialog box appears, look at your display. If you like the new resolution, click Yes. If you do not like the resolution, click No and adjust the resolution using the screen resolution slider.
8. Click OK.

To adjust the resolution on Windows Vista:

1. Click the Windows icon to open the Start menu.
2. Select and click on Control Panel.
3. Click on Appearance and Themes.
4. Click Personalization.
5. Click Display Settings.
6. Select Monitor 2.
7. Drag the screen resolution slider to the left to decrease the resolution of your monitor, making text and pictures appear larger or drag the slider to the right to increase the resolution of your monitor, making text and pictures appear smaller.
8. Click Apply to have the new resolution take effect.
  - If the Monitor Settings dialog box appears, look at your display. If you like the new resolution, click Yes. If you do not like the resolution, click No and adjust the resolution using the screen resolution slider.
9. Click OK.

To adjust the resolution on Mac OS 9 and earlier:

1. From the Apple menu select Control Panels > Monitors.
2. On the Monitors dialog box, make sure you have selected the Monitor panel (click the Monitor button – it has a sun-like icon).
3. On the right of the Monitor panel is a Resolution list. Select one from the list and your monitor will immediately change its resolution to the one you selected. A higher resolution will make the text and pictures appear smaller.
4. When you are satisfied with your display resolution, close the Monitor/Display Control Panel (File > Quit or just click the close box).

To adjust the resolution on Mac OS X:

1. Open the System Preferences (either from the Dock or from the Apple menu).
2. Open the Displays Panel and choose the Display tab.
3. On the left of the Displays tab you can select one of the Resolutions from the list. A higher resolution will make the text and pictures appear smaller.
4. Quit or close the System Preferences when done.

Insignia Support
Posts: 626
Registered: ‎02-25-2009

My TV is not working at all (i.e., will not turn on using remote or button on TV, LED flashing).

[ Edited ]

My TV is not working at all (i.e., will not turn on using remote or button on TV, LED flashing).

• Unplug the power cord, wait 60 seconds, plug the cord back in again, then turn on your TV.
• Try plugging the TV into another outlet.
• Check to see if the outlet power is controlled by a switch (for example, for use with a lamp).
• Other devices (e.g., surround sound receiver, external speakers, fans, etc) may be interfering with your TV. Try turning one device off at a time to determine which device is causing the interference.
  - Once you have determined which device is causing interference, please move it further from the TV to eliminate the interference.
• If this troubleshooting does not work, please contact In-Home Service at 1-888-BEST BUY (1-888-237-8289).

Insignia Support
Posts: 626
Registered: ‎02-25-2009

I have sound but no picture.

[ Edited ]

I have sound but no picture.

• You may have accidentally turned the picture off.
1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Audio, then press ► to enter Audio menu.
3. Press ▲ or ▼ to select Audio Only, then press ◄ or ► to select Off.

• Make sure the cables are connected correctly and securely.
• The video cable(s) you are using may be bad, try a new set.
• If you are using an antenna, the signal strength of the channel may be low.

Check the signal strength of the channel (Please note that the signal strength is only displayed on digital channels):

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select DTV Signal, then press ► to view Signal Level display.

  If the signal level is Weak:
    - Make sure your antenna is connected securely to the TV.
    - Move the antenna around the room or close to a window.
    - Use a basic indoor set-top antenna designed to pick up both VHF and UHF.
    OR
    - Use a set-top antenna that has a built-in signal amplifier.
    OR
    - Use an antenna mounted on your roof or in your attic.

  • For more information about antennas and the available channels in your area, visit www.antennaweb.org.

4. Press EXIT to close the Signal Level display.

• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal."

NOTE: Reception can vary by channel, depending on the location and broadcast power level of a given station.

• If this troubleshooting does not work, please contact In-Home Service at 1-888-BEST BUY (1-888-237-8289).

Insignia Support
Posts: 626
Registered: ‎02-25-2009

How do I set up my TV?

[ Edited ]

How do I set up my TV?

Connecting Devices:

• Do you still have your quick start guide? Have you tried following those directions?

Selecting the best connection:

• To get the best digital audio and picture, use an HDMI connection.
• Component is the 2nd best followed by S-Video and A/V cables (RCA Cables, Composite Cables).

What type of cable are you using?

HDMI
• Connect an HDMI cable to the HDMI 1 or HDMI 2 jack on the back of your TV or HDMI 3 jack on the side of your TV and to the HDMI Out jack on the HDMI device.

Component Video Cables are red, green and blue. The audio cables will be red and white.
• Connect a component cable to the COMPONENT 1 or COMPONENT 2 jacks on the back of your TV and to the COMPONENT Out jacks on the component device.

S-Video Cable has a round end with prongs in a semi-circle and Audio Cables that are red and white.
• Connect an S-Video cable to the S-VIDEO REAR jack on the back of your TV or S-VIDEO SIDE jack on the side of your TV and to the S-VIDEO Out jack on the S-Video device.
• Connect an audio cable to the L AV 1 IN and R AV 1 IN jacks on the back of your TV or L AV 2 IN and R AV 2 IN and to the Audio Out jacks on the S-Video Device.

Composite (A/V Cables, RCA Cables) have a yellow video cable, and red and white audio cables.
• Connect a composite cable to the AV 1 IN jacks on the back of your TV or AV 2 IN jacks on the side of your TV and to the Video Out and Audio Out jacks on the composite device.

Setting Up Channels:

Are you using a cable/satellite box, cable connected directly to the TV, or an antenna?

• If you are using a cable or satellite box you must use the remote that came with that box to change channels.
• Make sure you have the correct input selected to view channels via the cable or satellite box. For example, if the cable or satellite box is connected via component cables please press input and select Component 1 or Component 2 to view your channels.

If you are using cable connected directly to the TV:

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select Tuning Band, then press ► to select Cable.
4. Press ▲ or ▼ to select Auto Ch Search, then press ► to begin searching for channels. Your TV memorizes all cable channels you receive.

If you are using an antenna:

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Setup, then press ► to enter Setup menu.
3. Press ▲ or ▼ to select Tuning Band, then press ► to select Air.
4. Press ▲ or ▼ to select Auto Ch Search, then press ► to begin searching for channels. Your TV memorizes all analog and digital channels you receive.

Insignia Support
Posts: 626
Registered: ‎02-25-2009

How do I adjust the color on my TV?

[ Edited ]

How do I adjust the color on my TV?

1. Press MENU. The on-screen menu opens.
2. Press ▲ or ▼ to select Video, then press ► to enter Video menu.
3. Press ▲ or ▼ to select Color, then press ENTER to enter Color adjustment menu.
4. Press ◄ or ► to adjust the color level.
5. Press EXIT when you are finished.

Insignia Support
Posts: 626
Registered: ‎02-25-2009

Where can I get more information on digital TV?

[ Edited ]

Where can I get more information on digital TV?

 

For more information about the transition to digital TV signals, visit:

 

  • www.fcc.gov/cgb/consumerfacts/digitaltv.html
  • www.digitaltips.org
  • www.dtvtransition.org
  • www.dtvanswers.com

Insignia Support
Posts: 626
Registered: ‎02-25-2009

Can I get more information about this TV?

[ Edited ]

Can I get more information about this TV?

Refer to the manual that came with your TV or the Insignia Website: www.insignia-products.com/pc-320-1-insignia-32-720p-flat-panel-lcd-hdtv-high-gloss-black.aspx

Insignia Support
Posts: 626
Registered: ‎02-25-2009

I need to change my in-home service appointment or my in-home service agent did not show up.

[ Edited ]

I need to change my in-home service appointment or my in-home service agent did not show up.

• Please contact In-Home Service at 1-888-BEST BUY (1-888-237-8289).

 

Insignia Support
Posts: 626
Registered: ‎02-25-2009

Can I get more information on wall mounting?

[ Edited ]

Can I get more information on wall mounting?

• You will need to remove the base before you can wall mount the TV.
• Any wall mount that is capable of holding at 32" TV can be used with this TV.
• The pitch of the mounting holes is 200 mm both horizontally and vertically.
• We recommend keeping your TV at least 2.36 in (60 mm) from the wall to prevent cable interference.
• Mounting a TV of this size, it is required that you fasten the mounting brackets using the properly rated hardware securely to wall studs. If you are not sure how to do this, please contact a professional installer. Improper mounting can lead to damage of your TV and even injury to persons nearby if the mounting fails.
• For more information or to purchase a wall mount please visit www.initproducts.com/c-17-tv-wall-mounts.aspx.

   1. Additional help can be accessed by clicking the "Click to Talk" button on a wall mount product page. The "Click to Talk" button will only be available if the item is currently in-stock.
   2. Once you click the button all you have to do is enter your Country, phone number, and when to call. A sales expert will call you to assist you with any questions you may have or to assist you in purchasing the mount.