Television FAQs

[Insignia-Admin]

These are the official Insignia FAQs. Keep in mind that some FAQs may apply to specific models.

If you cannot find a feature mentioned in the FAQs, make sure that feature is available in your product by checking the Product Specifications and User's Manual by clicking the Support / Downloads tab on the links below.

- NS-L19Q-10A

- NS-L19W1Q-10A

- NS-L22Q-10A

- NS-L26Q-10A

- NS-L32Q-10A

- NS-L37Q-10A

- NS-L42Q-10A

If you would like to request a specific FAQ please leave us a comment in the Suggest an FAQ board.

1. I am programming my universal remote, what code is needed?

2. How do I setup my TV

3. How do I hook up my external device (e.g., cable/satellite box, Blu-ray/DVD player, Game System, ...

4. How do I attach my stand?

5. My picture is not filling the screen. I have black bars around my picture.

6. I have sound but no picture.

7. I have an image issue (e.g., stripe on the screen, blue lines/dots, red line, etc.).

8. I have poor picture quality.

9. Nothing happens when I push buttons on my remote.

10. My TV is not working at all (i.e., will not turn on using remote or button on TV, LED flashing)...

11. I am receiving the error message “No Signal”.

12. I am missing channels or a single channel.

13. Can I get more information about this TV?

14. I have no sound or my sound has static noise.

15. How do I turn on/off closed captioning?

[Insignia-Admin]

• Use the following table to obtain the correct remote code:
  • TIP: The brand name is often visible on the front of the universal remote control, and the model number is often visible on the back.
  • TIP: If your universal remote control isn’t listed in the chart, refer to your universal remote control’s instructions and try codes for the brands Orion, Emerson, Memorex, Sansui, Sylvania, or Zenith.

Insignia TV codes for universal remote controls (for all Insignia TVs manufactured after Jan. 1, 2007)
Universal remote control manufacturers and models
Philips PHDVD5, PH5DSS, PMDVR8, PDVR8	RCA RCU807	One for All URC-6690	Sony RM-VL600
115	135	0464	8043
Set-top box manufacturers and models
Comcast M1057	Dish Network VIP508, VIP622	Motorola DRC800	TIVO Series 3, HD	DirecTV RC23
0463	720	0463	0091	10463

• Codes for other universal remotes are available online at:
  • NS-L19Q-10A: http://insigniaproducts.com/products/televisions/NS-L19Q-10A.html
  • NS-L19W1Q-10A: http://insigniaproducts.com/products/televisions/NS-L19W1Q-10A.html
  • NS-L22Q-10A: http://insigniaproducts.com/products/televisions/NS-L22Q-10A.html
  • NS-L26Q-10A: http://insigniaproducts.com/products/televisions/NS-L26Q-10A.html
  • NS-L32Q-10A: http://insigniaproducts.com/products/televisions/NS-L32Q-10A.html
  • NS-L37Q-10A: http://insigniaproducts.com/products/televisions/NS-L37Q-10A.html
  • NS-L42Q-10A: http://insigniaproducts.com/products/televisions/NS-L42Q-10A.html
• Follow your universal remote control’s instructions to enter the code.
• If you have the NS-L32Q-10A, NS-L37Q-10A, or NS-L42Q-10A, your TV came with a universal remote.
  • To program your Insignia Universal Remote:

1. The device codes can be found in your manual under “Manufacturers’ codes”. Write down the code(s) you will be using.
2. Turn on the device (for example, your DVD player) and, if needed, load media such as a DVD.
3. Press the device button on the Insignia Universal Remote for the device that you want to program (TV, DVD, STB, or AUX.)
4. Press and hold the SET button on the Insignia Universal Remote until the red LED blinks twice, then release.
5. Enter the first five-digit code for the device and brand that you wish to program. The LED blinks once as each digit is entered. If the code is valid, the LED blinks twice.

NOTE: If the LED does not blink twice, repeat steps 3 to 5 and try entering the code again.

1. Aim the remote at the device and press the Power button. The device should turn off. If it does not, repeat Steps 4 through 6, trying each code for your brand until you find one that works. For more information on programming your Insignia Universal Remote, please refer to your manual’s section “Programming your remote control.”
2. Repeat Steps 2 to 6 for the other devices you want to control.

[Insignia-Admin]

·         Have you tried using your Quick Setup Guide to help you through this process? If more help is needed, please follow the steps below.

Connecting Devices

·         Do you need help selecting the best connection?

o    To get the best digital audio and picture, use an HDMI connection.

o    Component is the 2nd best followed by S-Video and A/V cables (RCA Cables, Composite Cables).

What type of cable are you using?

·         HDMI Cable

o    Connect an HDMI cable to the HDMI jack on the back or side of your TV and to the HDMI Out jack on the HDMI device.

·         Component Video Cables are red, green and blue. The audio cables are red and white.

o    Connect a component video cable to the COMPONENT jacks on the back of your TV and to the COMPONENT Out jacks on the component device.

·         S-Video Cables are round with 4 pins in the middle. The audio cables are red and white.

o    Connect an S-Video cable to the S-VIDEO jack on the back of your TV and to the S-Video Out jack on the S-Video device.

o    Connect an audio cable to the L AUDIO and R AUDIO jacks on the back of your TV and to the Audio Out jacks on the S-Video Device.

·         A/V Cables (RCA Cables, Composite Cables) have a yellow video cable, and red and white audio cables.

o    Connect A/V cables to the AV IN jacks on the back or side of your TV and to the AV Out jacks on the A/V device.

Setting Up Channels:

·         Are you using a cable/satellite box, cable connected directly to the TV, or an antenna?

o    If you are using a cable or satellite box you must use the remote that came with that box to change channels.

o    Make sure you have the correct input selected to view channels via the cable or satellite box. For example, if the cable or satellite box is connected via component cables repeatedly press the COMP button on your remote to select Component to view your channels.

·         If you are using cable connected directly to the TV:

1.     Press MENU. The on-screen menu opens with the Picture menu displayed.

2.     Press ◄ or ► to highlight the CHANNELS. The Channels menu opens.

3.     Press ▼ to highlight Auto Channel Search, then press OK/ENTER or ► to open the Auto Channel Search screen.

4.     Press ▼ to highlight Cable, then press OK/ENTER to start the scan. You can see the search progress and how many channels are found in the on-screen menu. After the scan is complete, the menu closes and your TV tunes to the first channel in the channel list.

·         If you are using an antenna:

1.     Press MENU. The on-screen menu opens with the Picture menu displayed.

2.     Press ◄ or ► to highlight the CHANNELS. The Channels menu opens.

3.     Press ▼ to highlight Auto Channel Search, then press OK/ENTER or ► to open the Auto Channel Search screen.

4.     Press ▼ to highlight Antenna, then press OK/ENTER to start the scan. You can see the search progress and how many channels are found in the on-screen menu. After the scan is complete, the menu closes and your TV tunes to the first channel in the channel list.

[Insignia-Admin]

• Have you tried using your Quick Setup Guide to help you through this process? If more help is needed, please follow the steps below. 
• What type of cable are you using? 
  • HDMI Cable 

1. Connect an HDMI cable to the HDMI jack on the back or side of your TV and to the HDMI Out jack on the HDMI device.
2. To play from an HDMI device:
   1. Turn on your TV, then press HDMI to select the correct HDMI input.
   2. Turn on the HDMI device, then set it to the correct mode. See the documentation that came with the device for further instructions.

• Component Video Cables are red, green and blue.  The audio cables are red and white.

1. Connect a component video cable to the COMPONENT jacks on the back of your TV and to the COMPONENT Out jacks on the component device.
2. To play from a component video device:
   1. Turn on your TV, then press COMP to select the correct component input.
   2. Turn on the component device, then set it to the correct mode. See the documentation that came with the device for further instructions.

• S-Video Cables are round with 4 pins in the middle. The audio cables are red and white.

1. Connect an S-Video cable to the S-VIDEO jack on the back of your TV and to the S-Video Out jack on the S-Video device.
2. Connect an audio cable to the L AUDIO and R AUDIO jacks on the back of your TV and to the Audio Out jacks on the S-Video Device.
3. To play from a S-video device:
   1. Turn on your TV, then press VIDEO to select the correct S-video input.
   2. Turn on the S-video device, then set it to the correct mode. See the documentation that came with the device for further instructions.

• A/V Cables (RCA Cables, Composite Cables) have a yellow video cable, and red and white audio cables.

1. Connect A/V cables to the AV IN jacks on the back or side of your TV and to the AV Out jacks on the A/V device.
2. To play from a A/V device:
   1. Turn on your TV, then press VIDEO to select the correct A/V input.
   2. Turn on the A/V device, then set it to the correct mode. See the documentation that came with the device for further instructions.

[Insignia-Admin]

• NS-L19Q-10A, NS-L19W1Q-10A, NS-L22Q-10A
  • To attach your stand:

1. Carefully place your TV screen face-down on a cushioned, clean surface to protect the screen from damages and scratches.
2. Carefully align and push the base into the stand until the locking mechanism locks into place.

• NS-L26Q-10A, NS-L32Q-10A
  • To attach your stand:

1. Carefully place your TV screen face-down on a cushioned, clean surface to protect the screen from damages and scratches.
2. Secure the base to the stand with the four included screws. The screws go in the bottom of the base.

• The stand comes pre-installed on the NS-L37Q-10A and NS-L42Q-10A.

[Insignia-Admin]

• This is due to the aspect ratio.  An increasing amount of digital TV and movies is presented in wide screen (16:9). 
• Different sources and TV stations may broadcast different aspect ratios. The aspect ratio may need to be changed as you change to a different source or TV station. 
• To change the appearance of the screen, cycle through these four options by pressing the ZOOM button on the remote:

• Normal: Selects the aspect ratio that matches to source’s aspect ratio (4:3 or 16:9) 
• Zoom: Enlarges the picture. The top and bottom may be cropped.
• Wide: Displays a full-screen image.
• Cinema: Stretches the image at the edges while maintaining a clear image in the center of the screen.

[Insignia-Admin]

• Make sure the cables are connected correctly and securely to the jacks on the TV and on the external devices.
• The video cable(s) you are using may be bad, try a new set.
• If you are using an antenna, the signal strength of the channel may be low.

• Check the signal strength of the digital channels. It is possible you are receiving marginal reception.  Both the picture and sound may freeze or break up due to poor reception.

1. Press CH ▲ or CH ▼ to select the channel you want and to view the selected channel strength.
2. Press MENU. The on-screen menu opens with the Picture menu displayed.
3. Press ◄ or ► to highlight CHANNELS. The Channels menu opens.
4. Press ▼ to highlight Channel Strength, then press OK/ENTER or ► to open the DTV signal meter.
5. Move the antenna around the room or close to a window. Check the signal strength of the digital channels again. The optimal location may vary by channel.
6. Press EXIT to close the menu.

• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal".
• Reception can vary by channel, depending on the location and broadcast power level of a given station.
• Make sure your antenna is connected securely to the TV.
• Use a basic indoor set-top antenna designed to pick up both VHF and UHF.

OR

Use a set-top antenna that has a built-in signal amplifier.

OR

Use an antenna mounted on your roof or in your attic

• For more information about antennas and the available channels in your area, visit www.antennaweb.org

[Insignia-Admin]

• Make sure your cables are connected correctly and securely to the jacks on the TV.
• The cables you are using may be bad, try a new set.
• If you are using an antenna, the signal strength of the channel may be low.
  • Check the signal strength of the digital channels:

1. Press CH ▲ or CH ▼ to select the channel you want and to view the selected channel strength.
2. Press MENU. The on-screen menu opens with the Picture menu displayed.
3. Press ◄ or ► to highlight CHANNELS. The Channels menu opens.
4. Press ▼ to highlight Channel Strength, then press OK/ENTER or ► to open the DTV signal meter.
5. Move the antenna around the room or close to a window. Check the signal strength of the digital channels again. The optimal location may vary by channel.
6. Press EXIT to close the menu.

• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal."
• Reception can vary by channel, depending on the location and broadcast power level of a given station.
• Make sure your antenna is connected securely to the TV.
• Use a basic indoor set-top antenna designed to pick up both VHF and UHF.

OR

Use a set-top antenna that has a built-in signal amplifier.

OR

Use an antenna mounted on your roof or in your attic

• For more information about antennas and the available channels in your area, visit www.antennaweb.org
• Other devices (e.g., surround sound receiver, external speakers, fans, etc) may be interfering with your TV.  Try turning one device off at a time to determine which device is causing the interference.
  • Once you have determined which device is causing interference, please move it further from the TV to eliminate the interference.

[Insignia-Admin]

• Make sure your cable connections are connected securely.
• If you are receiving service from a cable or satellite provider, reception can vary by channel depending on the broadcast power level of a given station.  Contact your cable or satellite provider.
• If you are using an antenna, the signal strength of the channel may be low.

• Check the signal strength of the digital channels:

1. Press CH ▲ or CH ▼ to select the channel you want and to view the selected channel strength.
2. Press MENU. The on-screen menu opens with the Picture menu displayed.
3. Press ◄ or ► to highlight CHANNELS. The Channels menu opens.
4. Press ▼ to highlight Channel Strength, then press OK/ENTER or ► to open the DTV signal meter.
5. Move the antenna around the room or close to a window. Check the signal strength of the digital channels again. The optimal location may vary by channel.
6. Press EXIT to close the menu.

• The UHF band (channels 14 and higher) is more directional than VHF (channels 2-13) and more sensitive to obstacles (such as trees, tall buildings, and mountains) that lie between your antenna and the broadcast tower. Getting good UHF reception can be more difficult than VHF.
• If you're getting marginal reception of digital signals, both the picture and sound might freeze or break up to the point that it's not watchable. If you're really on the fringes—either too far from a tower or with too many obstacles in the way—you'll see a black screen that says "No signal".
• Reception can vary by channel, depending on the location and broadcast power level of a given station.
• Make sure your antenna is connected securely to the TV.
• Use a basic indoor set-top antenna designed to pick up both VHF and UHF.

OR

Use a set-top antenna that has a built-in signal amplifier.

OR

Use an antenna mounted on your roof or in your attic.

• For more information about antennas and the available channels in your area, visit www.antennaweb.org
• The video cables you are using may be bad, try a new set.

[Insignia-Admin]

• Make sure the TV is plugged in.
• The supplied batteries are wrapped tightly in clear plastic.  Have you removed the plastic from the batteries before you installed them?
• Are the batteries installed correctly?

• Remove the battery compartment cover on the back of the remote control.
• Insert the two batteries into the battery compartment.  Make sure that the + and – on the batteries align with the + and – symbols in the battery compartment.
• Replace the battery compartment cover.

• Point the control directly at the remote sensor on your TV. The sensor is located on the lower right corner of the TV.
• Remove any obstacles between the remote control and the remote sensor.
• Replace dead batteries with new ones.