10-29-2015 10:39 AM
10-30-2015 09:00 AM
Welcome to Community@ Insignia™!
If the TV is no longer displaying a picture we do have some troubleshooting to try. First I want you to unplug the power cable to the TV for at least a minute. Plug it back in and power it on. Watch for anything to show on the screen. Once its on, press the TV menu button and see if the menu shows on the screen. If it shows, the TV is able to display fine. If it does not show the menu, the TV would need to be looked at.
With this size of TV, we send Geek Squad out to the TV for warranty evaluation. I would like you to call in to our call center so we can set that appointment up. The number is 1-877-467-4289 and we are open every day from 8am to 9pm CST. Also have your receipt nearby if you still have it.
11-05-2015 01:24 PM
I have a 50 inch tv outside of the warranty window (20 months of ownership), I am experiencing a similar issue to some of these posts. My tv screen goes blank after about 30 minutes of use. There is sound however. I can shut off the tv, using the power button and turn it back on the video reappears but after anywehre between 10-30 mins it goes black again.
I have tried unplugging the tv and power cycling my xbox and cable box but the same thing keeps happening. What is wrong with the tv?
11-06-2015 01:16 PM
Welcome to Community@ Insignia™!
There is an easy way to test if the TV is the issue. Unplug the power to the TV for at least a minute. Plug it back in and use it like you normally would. If it goes to a blank screen, try to open up the TV menu. If you can see the TV menu then the TV is fine. If not, the TV has a hardware issue.
Can you provide the model number for the TV? Do you know when and where you purchased it? Do you still have the receipt?
11-06-2015 01:25 PM
11-07-2015 12:39 PM
Thank you for responding!
That was not a generic response, it was exact troubleshooting to isolate the problem. Since the screen is going blank, and you cannot bring up the TV menu, that is a hardware failure. Unplugging it or turning it off allows it to reset but only for a limited time. If it was purchased in 2013 it is gong to be outside of the manufacturer warranty. Do you think you may have purchased an extended warranty? If you think you may have, you can speak with Best Buy Canada to locate that plan or receipt. Otherwise you would have to seek out a TV repair center to get a quote on repair.
11-13-2015 03:19 PM
Just had the same thing happen to my 55" insignia, a little more than a year since I bought it, so out of warranty. Never buying insignia again. I've had a smaller samsung for over 5 years no problems.
03-17-2016 10:30 AM
My 50" insignia tv just went out today with no picture. All i've got is the sound only, no menu show up when I hit the menu button on the remote control. I got this tv from a winning drawing contest so how do I go about in finding out if insignia will cover my tv without a receipt? anyone know? i've had this tv for over 3 years now.
03-17-2016 05:34 PM
mrvang3034: Unfortunately, you'd be out of luck even if you did have the receipt. Insignia TVs had a two-year manufacturer warranty at most, and as of the time I stopped working in their phone support branch a couple of years ago the newer models had dropped to one-year warranties. The only way to get support for longer is to buy an extended service plan at the same time you bought the TV—but if the TV was just given away to you, it probably didn't include an extended service plan.
Basically, you're going to need to pay to have the Geek Squad come out to your home and diagnose the TV to see if it's even worth fixing. If something went wrong with the LCD panel, it probably isn't worth the cost of repairing unless you can find a discount refurbished or salvaged panel somewhere. The LCD panel is the most expensive part of the TV, and manufacturers get a price break on them because they buy in bulk. But buying a single LCD panel by itself frequently costs more than the TV itself did new.
This is why I always used to recommend people buy a 4-year service plan with Insignia TVs. Far too often it turns out to be a good investment.