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Newbie
Posts: 1
Registered: ‎10-29-2015

Re: 50" Insignia tv has sound but no picture

I also have the same problem I was watching tv and it just blacked out and had this burning smell to it... It still has the sound the tv is less then 4 months old Model: NS-43D420NA16 Rev.B
Regular Contributor
Posts: 64
Registered: ‎04-21-2012

Re: 50" Insignia tv has sound but no picture

If it's less than four months old, it should still be under warranty. Call the 800 number for further troubleshooting instructions and to arrange a repair.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: 50" Insignia tv has sound but no picture

Hello Estrada,

Welcome to Community@ Insignia™!

 

If the TV is no longer displaying a picture we do have some troubleshooting to try. First I want you to unplug the power cable to the TV for at least a minute. Plug it back in and power it on. Watch for anything to show on the screen. Once its on, press the TV menu button and see if the menu shows on the screen. If it shows, the TV is able to display fine. If it does not show the menu, the TV would need to be looked at. 

 

With this size of TV, we send Geek Squad out to the TV for warranty evaluation. I would like you to call in to our call center so we can set that appointment up. The number is 1-877-467-4289 and we are open every day from 8am to 9pm CST. Also have your receipt nearby if you still have it. 

 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎11-05-2015

Re: 50" Insignia tv has sound but no picture

Hello Insignia, 

 

I have a 50 inch tv outside of the warranty window (20 months of ownership), I am experiencing a similar issue to some of these posts. My tv screen goes blank after about 30 minutes of use. There is sound however. I can shut off the tv, using the power button and turn it back on the video reappears but after anywehre between 10-30 mins it goes black again. 

 

I have tried unplugging the tv and power cycling my xbox and cable box but the same thing keeps happening. What is wrong with the tv? 

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: 50" Insignia tv has sound but no picture

Hello ApocalypseLion,

Welcome to Community@ Insignia™!

There is an easy way to test if the TV is the issue. Unplug the power to the TV for at least a minute. Plug it back in and use it like you normally would. If it goes to a blank screen, try to open up the TV menu. If you can see the TV menu then the TV is fine. If not, the TV has a hardware issue.

 

Can you provide the model number for the TV? Do you know when and where you purchased it? Do you still have the receipt?

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎11-05-2015

Re: 50" Insignia tv has sound but no picture

I purchased it at bestbuy canada in 2013. I no longer can locate the receipt.

It appears as if you provided a generic response and did not read my post.

I have tried powering off all the devices connected to the tv and the tv itself for the requiet 1 minute. When I turn it back on, the display appears. I can watch cable, play xbox and yes bring up the menu. However shortly after the screen goes black but the sound remains. When this happens I cannot bring up the menu, watch cable or view the Xbox. I have tried changing the input sources but this has not made any difference. What is the cause of this issue. A tv should.not have a shelf life of less than 24 months. Seems like a ripoff.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: 50" Insignia tv has sound but no picture

Hello ApocalypseLion,

Thank you for responding!

That was not a generic response, it was exact troubleshooting to isolate the problem. Since the screen is going blank, and you cannot bring up the TV menu, that is a hardware failure. Unplugging it or turning it off allows it to reset but only for a limited time. If it was purchased in 2013 it is gong to be outside of the manufacturer warranty. Do you think you may have purchased an extended warranty? If you think you may have, you can speak with Best Buy Canada to locate that plan or receipt. Otherwise you would have to seek out a TV repair center to get a quote on repair. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 4
Registered: ‎11-13-2015

Re: 50" Insignia tv has sound but no picture

Just had the same thing happen to my 55" insignia, a little more than a year since I bought it, so out of warranty. Never buying insignia again. I've had a smaller samsung for over 5 years no problems. 

Newbie
Posts: 1
Registered: ‎03-17-2016

Re: 50" Insignia tv has sound but no picture

My 50" insignia tv just went out today with no picture.  All i've got is the sound only, no menu show up when I hit the menu button on the remote control.  I got this tv from a winning drawing contest so how do I go about in finding out if insignia will cover my tv without a receipt? anyone know?  i've had this tv for over 3 years now.

Regular Contributor
Posts: 64
Registered: ‎04-21-2012

Re: 50" Insignia tv has sound but no picture

mrvang3034: Unfortunately, you'd be out of luck even if you did have the receipt. Insignia TVs had a two-year manufacturer warranty at most, and as of the time I stopped working in their phone support branch a couple of years ago the newer models had dropped to one-year warranties. The only way to get support for longer is to buy an extended service plan at the same time you bought the TV—but if the TV was just given away to you, it probably didn't include an extended service plan.

 

Basically, you're going to need to pay to have the Geek Squad come out to your home and diagnose the TV to see if it's even worth fixing. If something went wrong with the LCD panel, it probably isn't worth the cost of repairing unless you can find a discount refurbished or salvaged panel somewhere. The LCD panel is the most expensive part of the TV, and manufacturers get a price break on them because they buy in bulk. But buying a single LCD panel by itself frequently costs more than the TV itself did new.

 

This is why I always used to recommend people buy a 4-year service plan with Insignia TVs. Far too often it turns out to be a good investment.