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Newbie
Posts: 1
Registered: ‎10-29-2015

Re: 50" Insignia tv has sound but no picture

I also have the same problem I was watching tv and it just blacked out and had this burning smell to it... It still has the sound the tv is less then 4 months old Model: NS-43D420NA16 Rev.B
Regular Contributor
Posts: 63
Registered: ‎04-21-2012

Re: 50" Insignia tv has sound but no picture

If it's less than four months old, it should still be under warranty. Call the 800 number for further troubleshooting instructions and to arrange a repair.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: 50" Insignia tv has sound but no picture

Hello Estrada,

Welcome to Community@ Insignia™!

 

If the TV is no longer displaying a picture we do have some troubleshooting to try. First I want you to unplug the power cable to the TV for at least a minute. Plug it back in and power it on. Watch for anything to show on the screen. Once its on, press the TV menu button and see if the menu shows on the screen. If it shows, the TV is able to display fine. If it does not show the menu, the TV would need to be looked at. 

 

With this size of TV, we send Geek Squad out to the TV for warranty evaluation. I would like you to call in to our call center so we can set that appointment up. The number is 1-877-467-4289 and we are open every day from 8am to 9pm CST. Also have your receipt nearby if you still have it. 

 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎11-05-2015

Re: 50" Insignia tv has sound but no picture

Hello Insignia, 

 

I have a 50 inch tv outside of the warranty window (20 months of ownership), I am experiencing a similar issue to some of these posts. My tv screen goes blank after about 30 minutes of use. There is sound however. I can shut off the tv, using the power button and turn it back on the video reappears but after anywehre between 10-30 mins it goes black again. 

 

I have tried unplugging the tv and power cycling my xbox and cable box but the same thing keeps happening. What is wrong with the tv? 

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: 50" Insignia tv has sound but no picture

Hello ApocalypseLion,

Welcome to Community@ Insignia™!

There is an easy way to test if the TV is the issue. Unplug the power to the TV for at least a minute. Plug it back in and use it like you normally would. If it goes to a blank screen, try to open up the TV menu. If you can see the TV menu then the TV is fine. If not, the TV has a hardware issue.

 

Can you provide the model number for the TV? Do you know when and where you purchased it? Do you still have the receipt?

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎11-05-2015

Re: 50" Insignia tv has sound but no picture

I purchased it at bestbuy canada in 2013. I no longer can locate the receipt.

It appears as if you provided a generic response and did not read my post.

I have tried powering off all the devices connected to the tv and the tv itself for the requiet 1 minute. When I turn it back on, the display appears. I can watch cable, play xbox and yes bring up the menu. However shortly after the screen goes black but the sound remains. When this happens I cannot bring up the menu, watch cable or view the Xbox. I have tried changing the input sources but this has not made any difference. What is the cause of this issue. A tv should.not have a shelf life of less than 24 months. Seems like a ripoff.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: 50" Insignia tv has sound but no picture

Hello ApocalypseLion,

Thank you for responding!

That was not a generic response, it was exact troubleshooting to isolate the problem. Since the screen is going blank, and you cannot bring up the TV menu, that is a hardware failure. Unplugging it or turning it off allows it to reset but only for a limited time. If it was purchased in 2013 it is gong to be outside of the manufacturer warranty. Do you think you may have purchased an extended warranty? If you think you may have, you can speak with Best Buy Canada to locate that plan or receipt. Otherwise you would have to seek out a TV repair center to get a quote on repair. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 4
Registered: ‎11-13-2015

Re: 50" Insignia tv has sound but no picture

Just had the same thing happen to my 55" insignia, a little more than a year since I bought it, so out of warranty. Never buying insignia again. I've had a smaller samsung for over 5 years no problems. 

Newbie
Posts: 4
Registered: ‎11-13-2015

Re: 50" Insignia tv has sound but no picture

Just had the same thing happen to my 55" insignia, a little more than a year since I bought it, so out of warranty. Never buying insignia again. I've had a smaller samsung for over 5 years no problems. 

Regular Contributor
Posts: 63
Registered: ‎04-21-2012

Re: 50" Insignia tv has sound but no picture

Sad but true: it's always best to get the extended service plan when you buy a TV, especially an inexpensive store-brand TV. I've talked to far too many people whose cheap TVs went belly-up just outside of the manufacturer warranty period to make it worth taking that kind of chance. Even an extra $50 to $100 wouldn't be too much to pay when you're talking about getting a few more years of life out of a several-hundred-dollar TV.

 

Of course, the fundamental problem is that manufacturers of modern electronics simply don't want to make it easy for people to repair their own..., and Insignia is no exception.