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Newbie
Posts: 1
Registered: ‎03-17-2016

Re: 50" Insignia tv has sound but no picture

My 50" insignia tv just went out today with no picture.  All i've got is the sound only, no menu show up when I hit the menu button on the remote control.  I got this tv from a winning drawing contest so how do I go about in finding out if insignia will cover my tv without a receipt? anyone know?  i've had this tv for over 3 years now.

Regular Contributor
Posts: 63
Registered: ‎04-21-2012

Re: 50" Insignia tv has sound but no picture

mrvang3034: Unfortunately, you'd be out of luck even if you did have the receipt. Insignia TVs had a two-year manufacturer warranty at most, and as of the time I stopped working in their phone support branch a couple of years ago the newer models had dropped to one-year warranties. The only way to get support for longer is to buy an extended service plan at the same time you bought the TV—but if the TV was just given away to you, it probably didn't include an extended service plan.

 

Basically, you're going to need to pay to have the Geek Squad come out to your home and diagnose the TV to see if it's even worth fixing. If something went wrong with the LCD panel, it probably isn't worth the cost of repairing unless you can find a discount refurbished or salvaged panel somewhere. The LCD panel is the most expensive part of the TV, and manufacturers get a price break on them because they buy in bulk. But buying a single LCD panel by itself frequently costs more than the TV itself did new.

 

This is why I always used to recommend people buy a 4-year service plan with Insignia TVs. Far too often it turns out to be a good investment.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: 50" Insignia tv has sound but no picture

Hello mrvang3034,

Welcome to Community@ Insignia™!

 

Unplug the TV for at least a minute. Plug the TV back in and watch the lights on the front. A solid red light indicates that the TV is off. Turn the TV on and the light should blink a few times then go out completely or turn blue. Once this happens you know the TV is on. Can you still not bring the TV menu up? Did anything show on the TV screen?

 

If nothing shows on the screen still, the TV will need to be looked at and repaired. If you had purchased the TV 3 years ago it is going to be outside of the manufacturer warranty. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 4
Registered: ‎11-13-2015

Re: 50" Insignia tv has sound but no picture

It seems insignia had a manufacturer provide a series of defective TVs that would fail after a few years. Terrible product.Would love to know who the manufacturer was. Will never buy a TV from them again.
DC1
Visitor
Posts: 4
Registered: ‎04-09-2016

Re: 50" Insignia tv has sound but no picture

Unfortunately I bought my tv before doing a simple google search for the brand Insignia.  Never again.

 

But for now I'm stuck with a 65 in boat anchor.

 

If anyone has been successful in replacing a board that fixed their TV I'd love to get just one person to come back on here and let us all know what they did.

 

In my case I've replaced every board in my TV (power, main, LED driver) and it still have the same symptons.  Sound and no picture.  On first powering it up the screen lights up with the splash screen and then goes black.  LIterally a month after the warranty expired.  In my opinion the company wrote an expriration date in to their code, engineered obselesence.   I'll never buy from Best Buy again

Newbie
Posts: 1
Registered: ‎06-02-2016

Re: 50" Insignia tv has sound but no picture

I have a 40" lcd tv which was purchase a couple of months ago. My sons were playing ps4 and went to switch the input back to watch the tv (via cable box) and there is not a picture but there is sound. I tried to change the channel on the tv and am unable to do so. When I go into settings you cannot go into the channel setting section, it skips over this. 

Any idea what is wrong and what can be done to fix this?

thank you

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: 50" Insignia tv has sound but no picture

Hello Ddelmar,

Welcome to Community@ Insignia™!

Can you provide the model number for your TV? It should start with NS-.

 

Can you bring up the TV menu? If the menu shows, that means that the TV is still capable of displaying a picture and it is just not receiving a picture signal. Unplug the power cable to your cable box for at least a minute. Plug the box back in and let it boot up, this should fix your issue. 

 

The channel menu is only available on the TV input and when you are connected via a coax (round, screw on). None of the settings in that menu would influence your cable box or the TV's ability to display it. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎07-08-2016

Re: 50" Insignia tv has sound but no picture

Exact same problem. I have a 50" model # NS-50D40SNA14. I've only had it maybe a year and a half and the screen just went black. When I turn it on the insignia symbol is displayed and the picture stays on for 3-5 minutes and then it goes black but you can still hear the sound. When the sunlight hits the screen you can see the picture.

Is this most likely a costly repair that isn't worth fixing? After reading reviews of this conveniently happening right outside of the warranty period, I'm less inclined to get it fixed for purchase an insignia product again.
DC1
Visitor
Posts: 4
Registered: ‎04-09-2016

Re: 50" Insignia tv has sound but no picture

I took my 65" in after the warranty expired to the Best Buy willing to pay for service.  I was told that they would not accept it and attempt a repair because it was out of warranty.  Needless to say, hauling a 65" tv in to the store and then having to carry it back out was very upsetting.  Two days prior I was told by a young salesperson that I could bring my tv in for repair even though it was out of warranty, he explained the costs and the timeline etc.

 

But as I said, the geek squad repair person turned it away saying that they only repair computers, that they do not take TV's in for repairs, that they do not send TV's out for repairs, and that I would need to take the TV elsewhere.

 

Having already replaced every single board (all four main boards) in my set and still having the same problem I ended up leaving the thing in the dumpster behind the store.  Hopefully some dumpster diver is now enjoying a new TV, but as long as it says Insignia on the front it won't be coming through my front door again.

 

Best of luck to those who are still in warranty, in the future consider adding the cost of the 3 or 5 year warranty to that 'good deal' and use that to price shop against the other brands.

Regular Contributor
Posts: 63
Registered: ‎04-21-2012

Re: 50" Insignia tv has sound but no picture

Sounds to me like the Geek Squad person you spoke to in the store didn't understand the size of your TV. Best Buy stores simply can't work on a TV that large. You see, Best Buys don't actually work on TVs in store, they ship them to regional repair centers where the work is done, and a TV that big is simply too fragile to ship. The way those TVs get repaired, in-warranty or not, is that you're supposed to call the Geek Squad and schedule a service call to your house, so they'll fix the TV on site. If the TV's in-warranty (or in-service plan) the call is free; if out of warranty there are fees.

 

If you'd called the 800 number for Insignia customer service instead of the local store, they would have told you that and helped you arrange an in-home service call if that was what you desired. Unfortunately, it seems like many Best Buy store representatives are poorly trained and don't know their posterior from their elbow.

 

I know this won't help you now, as you've sworn off the Insignia brand (and I don't blame you!), but when you have questions about or need service for an Insignia, Dynex, Rocketfish, or other Best Buy store brand product, always call the 800 number first, because that way you'll talk to people who actually get concentrated training to know and understand what they're talking about when it comes to those specific products—not employees who get a little training about every product in the store.