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Newbie
Posts: 2
Registered: ‎08-27-2017

Blank screen

My NS39D310NA15 TV WILL TURN ON AND OFF WITH REMOTE. I ONLY HAVE DVD VCR TO HOOK TO WITH RCA CABLES AS NO HDMI OB VCR. NO PICTURE OR SOUND. ANY IDEAS?
THANKS
Insignia Support
Posts: 4,770
Registered: ‎03-20-2009

Re: Blank screen

Hello sibonld,

 

Welcome to Community@Insignia!

 

To clarify: under what circumstances are you getting no picture or sound? Does the TV power on and off properly with and without the remote control? Have you ensured that your composite (RCA) cables are connected properly (i.e., white cable in white port, red in red, and yellow in green as specified in the User Guide)? Any additional information you can provide about your experience will help.

 

Regards,

John

Insignia Support

Newbie
Posts: 2
Registered: ‎08-27-2017

Re: Blank screen

Hi.
Thank You for responding. Yes the remote turns power on( dark grey screen)and off(black screen).
The RCA Cables are hooked up correctly.
There is nothing on the screen I have tried imput menu etc.. Basically everything in the manual. It's like brightness is turned off. I would try a default reset, but I can't see what I am picking on the menu.
It's my luck , never fails. If it was a tube I probably could fix it.
Thank You for your help
Highlighted
Insignia Support
Posts: 4,770
Registered: ‎03-20-2009

Re: Blank screen

Hello sibonld,

 

Thank you for sharing more details about your situation.

 

Given what you've described, I recommend contacting Insignia Support at 877-467-4289 for assistance with more advanced troubleshooting your TV.

 

Regards,

John

Insignia Support