10-11-2017 12:01 AM
10-11-2017 08:52 AM
Welcome to Community@Insignia!
I'll be happy to look into this for you if you will please reply with your TV model number.
Thank you for writing to us.
10-18-2017 10:11 AM
You mentioned that you cannot go forward from this alert message. Are you able to go back from it to a previous screen?
Have you tried connecting a USB flash drive to your TV?