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Newbie
Posts: 2
Registered: ‎10-10-2017

CANT COMPLETE SET UP / MESSAGE ON SCREEN SAYS NO USB HARD DRIVE

  1. I'm trying to set up my tv for the first time and use the Roku Express to stream Spectrum cable.  I didnt know which option to select during set up... cable, cablebox or antennae..... since i'm using Roku Express.  I selected cable, but now it is not setting up properly after the scan.  I cant access the menu and the screen has a box which says No USB Hard drive.  I tried to get back into settings but it wont let me past this alert.
Insignia Support
Posts: 5,108
Registered: ‎03-20-2009

Re: CANT COMPLETE SET UP / MESSAGE ON SCREEN SAYS NO USB HARD DRIVE

Hello alisagoff,

 

Welcome to Community@Insignia!

 

I'll be happy to look into this for you if you will please reply with your TV model number.

 

Thank you for writing to us.

 

Regards,

John

Insignia Support

John
Insignia Support
Newbie
Posts: 2
Registered: ‎10-10-2017

Re: CANT COMPLETE SET UP / MESSAGE ON SCREEN SAYS NO USB HARD DRIVE

 

 

The box says  NS-19D220NA16-A

Insignia Support
Posts: 5,108
Registered: ‎03-20-2009

Re: CANT COMPLETE SET UP / MESSAGE ON SCREEN SAYS NO USB HARD DRIVE

Hello alisagoff,

 

You mentioned that you cannot go forward from this alert message. Are you able to go back from it to a previous screen?

 

Have you tried connecting a USB flash drive to your TV?

 

Regards,

John

Insignia Support

John
Insignia Support