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Visitor
Posts: 1
Registered: ‎03-06-2011

Can't change channels on television or by remote

I have a NS-26L450A11 television. I am unable to change channels using the remote on directly on the television. When I press the channel button on the remote it displays a gray box with DTV where the channel usually is. 

Insignia Support
Posts: 4,816
Registered: ‎03-20-2009

Re: Can't change channels on television or by remote

Hello tanya,

Welcome to Community@Insignia™!

Please try the following and let us know your results:

 

  • Remove the batteries from your remote control, press all of its buttons, and install fresh batteries.
  • Restore your TV to factory defaults via the on screen menus.  Remember: if you have customer picture settings to make note of them before the reset!
  • Power-cycle your TV by turning it off and unplugging it for an hour.

Regards,
John
Insignia™ Support

 

Visitor
Posts: 4
Registered: ‎05-13-2017

Re: Can't change channels on television or by remote

The channel numbers do not do anything. The channel up/down buttons change the input. This happened on 2 Insignia TV's after turning off closed captioning with a COX genenic remote. Have tried removing batteries, pushing all buttons several times, returning the tv to factory settings, turning off and on, unplugging for several hours, nothing changes.

 

thanks for hopefully helping.

Jon

Visitor
Posts: 4
Registered: ‎05-13-2017

Re: Can't change channels on television or by remote

Did as suggested, no change

Visitor
Posts: 4
Registered: ‎05-13-2017

Re: Can't change channels on television or by remote

Did you ever solve your channel trouble?