07-20-2011 10:09 PM
I just bought the NS-15E720A12 for my kitchen and tried hooking it up as the second tv on my Dish Network receiver. The "Please Run Auto Channel Scan" message comes up on my screen and when I run the scan no channels are detected. The message just pops up again after it completes. Dish tells me that the tv needs to be set so it can read the channels but I can't find anything to set differently. Any suggestions?
07-21-2011 06:31 AM
Welcome to Community@Insignia™!
If your TV is connected directly to the box, the TV signal source should be set to Cable/Satellite Box. To review this setting and change it if needed, enter the on screen Menu and select Channels, then Auto Channel Search. Select the appropriate option then Enter. Since you're connected to a Dish Network receiver, no channel scan should be necessary. You can find more information on connecting your components and channel access in the owner's manual, beginning on page 35.
07-21-2011 10:14 AM
Thanks John. I should have been clearer. Because this is my second tv (not the one connected directly to the Dish receiver) it is connected via a coaxial cable in a different room. The new tv does not do anything different whether the coax cable is connected or not - I get the same Please Run Auto Channel Scan. This makes me think that there is a problem with my install, but Dish told me to check the settings on the tv first and change something so it can receive the signal. FYI, my primary tv is huge so I am unable to take it upstairs to see if it works when attached to the coaxial cable. Also, the new tv does work when connected directly to the Dish receiver with the HDMI cable. Can you tell me if there is any other way to determine if the tv is receiving a signal via the coax or settings to be adjusted to allow it to receive the signal?
07-21-2011 02:48 PM
It depends on whether the Dish Network box is setup to broadcast the signal for the second TV in "Air Mode" or "Cable Mode". If it is broadcasting in "Air Mode" then you need to set your auto channel search on the TV to "Antenna", then using the Insignia remote, put the TV on channel 60. If it is broadcasting in "Cable Mode", set the auto channel search to "Cable", then put the TV on channel 73.
07-21-2011 10:27 PM
I've now set the receiver to both modes - air and cable - and neither one is able to locate channels. I don't know if there are any more options to try. I'm more convinced that this is a Dish issue.
11-17-2013 11:47 AM
11-18-2013 12:03 PM
Welcome to Community@ Insignia™!
there are two different scans depending on whether the TV is set up as TV 1 or TV 2. If this is set up as TV 1, then run a cable scan with no box. If it's TV 2, then run an antenna scan.
05-22-2016 11:38 AM
I realize that this thread is old but I had the exact same issue as Zastro. I am not an electrician, nor do I understand all the connections required to have multi-media entertainment in my older home. But, this has bothered me, and I haven't seen any definitive resolutions online. I think I've solved my problem. It's not the tv.
I recently purchased a 24" Insignia tv for my kitchen. It is a second tv, and I subscribe to Dish Network. The tv is connected by a coax cable. When I programmed the remote, I was able to turn the tv on and off. I also adjusted the settings on the receiver so that I could receive channels 60 and 62. However, on channel 60, the Dish logo would appear, but when I pressed select on the remote, nothing happened...nothing - no guide, no menu, no response. I called Dish and they said they'd send me a new remote. But, that's not the problem I've discovered. The problem is that the remote is too far from the receiver. I've had this issue for a long time - the remote was not consistently responsive - and couldn't figure it out. Tv2 is about 40+ feet from the receiver. Between the receiver and tv2 are a number of walls. If I move away from the tv2, stand closer to the receiver, and point the remote directly to my new tv, it works. Of course I need binoculars to see the guide! So, Dish is sending me some sort of antenna which presumably increases the signal from the receiver to the remote.
This may have been an obvious solution to many, but for me it was real insight.