Reply
Newbie
zastro
Posts: 3
Registered: ‎07-20-2011

Can't find channels on initial startup

I just bought the NS-15E720A12 for my kitchen and tried hooking it up as the second tv on my Dish Network receiver. The "Please Run Auto Channel Scan" message comes up on my screen and when I run the scan no channels are detected. The message just pops up again after it completes. Dish tells me that the tv needs to be set so it can read the channels but I can't find anything to set differently. Any suggestions?

Insignia Support
John-INSG
Posts: 4,702
Registered: ‎03-20-2009

Re: Can't find channels on initial startup

Hello zastro,

Welcome to Community@Insignia™!

If your TV is connected directly to the box, the TV signal source should be set to Cable/Satellite Box. To review this setting and change it if needed, enter the on screen Menu and select Channels, then Auto Channel Search. Select the appropriate option then Enter. Since you're connected to a Dish Network receiver, no channel scan should be necessary. You can find more information on connecting your components and channel access in the owner's manual, beginning on page 35.

Regards,
John
Insignia™ Support

Newbie
zastro
Posts: 3
Registered: ‎07-20-2011

Re: Can't find channels on initial startup

Thanks John. I should have been clearer. Because this is my second tv (not the one connected directly to the Dish receiver) it is connected via a coaxial cable in a different room. The new tv does not do anything different whether the coax cable is connected or not - I get the same Please Run Auto Channel Scan. This makes me think that there is a problem with my install, but Dish told me to check the settings on the tv first and change something so it can receive the signal. FYI, my primary tv is huge so I am unable to take it upstairs to see if it works when attached to the coaxial cable. Also, the new tv does work when connected directly to the Dish receiver with the HDMI cable. Can you tell me if there is any other way to determine if the tv is receiving a signal via the coax or settings to be adjusted to allow it to receive the signal?

Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: Can't find channels on initial startup

Hello Zastro,

 

It depends on whether the Dish Network box is setup to broadcast the signal for the second TV in "Air Mode" or "Cable Mode". If it is broadcasting in "Air Mode" then you need to set your auto channel search on the TV to "Antenna", then using the Insignia remote, put the TV on channel 60. If it is broadcasting in "Cable Mode", set the auto channel search to "Cable", then put the TV on channel 73.

 

Regards,
Zac
Insignia™ Support
Newbie
zastro
Posts: 3
Registered: ‎07-20-2011

Re: Can't find channels on initial startup

I've now set the receiver to both modes - air and cable - and neither one is able to locate channels. I don't know if there are any more options to try. I'm more convinced that this is a Dish issue.

Newbie
Debmsw
Posts: 2
Registered: ‎11-16-2013

Re: Can't find channels on initial startup

I have the same problem and now i have to haul a 39" TV back to the store. It is obvious Insignia knows about this problem. Why don't they publicize the TV doesn't work with Dish. I am furious that I have spent hours trying to get this to work. Either they need I figure out a solution or tell potntisl buyers about the problem. I certainly will in my review if the heir TV. I should have heeded one reviewer's warning that Insignia's customer service was not helpful
Insignia Product Specialist
JeremyS-INSG
Posts: 846
Registered: ‎10-15-2013

Re: Can't find channels on initial startup

Hello Debmsw,

Welcome to Community@ Insignia™!

there are two different scans depending on whether the TV is set up as TV 1 or TV 2.  If this is set up as TV 1, then run a cable scan with no box.  If it's TV 2, then run an antenna scan.

Regards,
Jeremy
Insignia™ Support

Newbie
Debmsw
Posts: 2
Registered: ‎11-16-2013

Re: Can't find channels on initial startup

Thank you but I tried that and every other combination. I have returned the TV.