01-05-2018 07:50 AM
Hello! I have an Insignia Roku TV 32" NS-32DR310NA17. I have had it for a couple of weeks. I ONLY use the antenna, no cable. Last night, I noticed the channel line up changed itself into two categories, one channels and one "favorites". I did not make any favorite channels, and I don't know how to change it back. I tried rescanning the channels, but it put them in the same favorites categories. Help! I will return the TV if I cannot change it back to the way it was. Thank you.
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01-05-2018 04:27 PM
01-05-2018 04:41 PM
01-24-2018 12:17 PM
I have a slightly different question related to favorite channels.
How do you actually set a channel as a favorite? I have Favorite Channels enabled, but don't know how to actually mark specific channels as Favorites.
01-26-2018 08:58 AM
Welcome, and thank you for posting to our community! I’d be happy to help you answer your question for you.
You should be able to add channels to your favorite list from the MENU. Can you please share which model of Insignia TV you have? I’d be happy to get you the directions from the owner’s manual.
01-26-2018 11:37 AM
I looked at the user's guide and didn't see how to actually set up a favorite channel.
01-26-2018 11:42 AM
To clarify, the favorite channels I want to set up are over the air channels. It says that I can mark channels from the programming guide, but I don't see anything except the channels.
01-26-2018 01:12 PM
Thank you so much for clarifying what you’re looking to do! I was able to locate the following information for selecting new favorites.
Home button>Settings>TV INPUT>Antenna>Favorite Channels>
In this menu you should see a list of channels you’re receiving if you have the “Enable Favorites List” feature on. You can select the different channels by pressing enter or the > arrow.
Please let me know if you don’t have any luck with those directions, and I’d be happy to dig a little deeper into this for you!
01-26-2018 01:52 PM
>Home button>Settings>TV INPUT>Antenna>Favorite Channels>
>In this menu you should see a list of channels you’re receiving if you have the “Enable Favorites List” feature on. You can >select the different channels by pressing enter or the > arrow.
When I get to the list of channels (Enable Favorites List is checked on), I tried pressing the enter key and it checks the 'Hide' checkbox. If I try pressing the > arrow, nothing happens.
Here's a link to a screenshot : https://drive.google.com/open?id=1YONYICZlp2VTi2YA8rV1lU5noxfO411-