05-31-2012 07:09 PM
I have a 46" Insignia television, model NS-46L780A12 and when I connect my charter cable box and/or my samsung Blu-Ray player via HDMI cable, I get picture, but no sound. I have tried four different HDMI cables in all three of the HDMI inputs. The television has sound when I connect the cable box through standard coaxial cable, but when I switched to HDMI, the sound was gone. Please help!!
06-01-2012 04:30 PM
I would suggest resetting the TV to default settings, the setting for which can be found in the "Settings" section of the menu. If the issue persists after the reset, I would suggest contacting our support line so that you can schedule a service appointment under warranty.