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Newbie
tking
Posts: 1
Registered: ‎05-31-2012

HDMI Sound Issue

I have a 46" Insignia television, model NS-46L780A12 and when I connect my charter cable box and/or my samsung Blu-Ray player via HDMI cable, I get picture, but no sound. I have tried four different HDMI cables in all three of the HDMI inputs. The television has sound when I connect the cable box through standard coaxial cable, but when I switched to HDMI, the sound was gone. Please help!!

Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: HDMI Sound Issue

Hello tking,

 

I would suggest resetting the TV to default settings, the setting for which can be found in the "Settings" section of the menu. If the issue persists after the reset, I would suggest contacting our support line so that you can schedule a service appointment under warranty.

Regards,
Zac
Insignia™ Support