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Newbie
Posts: 5
Registered: ‎06-23-2018

Has power, forever to turn on

Whenever I go to put my TV on I click the power button and it stays red. If I constantly click it l, it may won't turn on, turns on, or the red light goes away and nothing shows up. I have to constantly unplug and replug the cord to make it work. Sometimes it takes over 20 minutes to turn on.
Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: Has power, forever to turn on

Hello person,

 

Thanks for joining our community! I’m sorry to hear that you’re having some power related issues with your TV.

 

Have you tried an alternative outlet? Is the power cord snugly connected to the back of your TV? Can you please share the model of your TV? I’d be happy to make some further troubleshooting recommendations for you once I have that piece of information. I look forward to your reply.

 

Respectfully,

 

Mariah

Insignia™ Support

Newbie
Posts: 5
Registered: ‎06-23-2018

Re: Has power, forever to turn on

I've tried alternative outlet and it is in snuggly. I don't know the model but it is 2-4 years old.
Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: Has power, forever to turn on

Hello person,

 

The model number should be noted on the back of the TV, and usually starts with NS-. You should also be able to find the model number in the TV’s menu settings.

 

Respectfully,

 

Mariah

Insignia™ Support

Newbie
Posts: 5
Registered: ‎06-23-2018

Re: Has power, forever to turn on

NS-RC4NA-14
Insignia Support
Posts: 311
Registered: ‎10-05-2017

Re: Has power, forever to turn on

 

Hi person,

 

Model is NS-RC4NA-14 is actually for your remote. I’d be happy to see how we can help you further if the TVs model number can shared with us. I look forward to your reply.

 

Respectfully,

 

Mariah

 

Social Media Specialist

Best Buy Corporate

Newbie
Posts: 5
Registered: ‎06-23-2018

Re: Has power, forever to turn on

NS-48D510NA15
Insignia Support
Posts: 5,111
Registered: ‎03-20-2009

Re: Has power, forever to turn on

Hello person,

 

Thank you for sharing the requested information. 

 

If you haven't already done so and you have access to the on screen menus, please try resetting your TV to factory defaults. You can find instructions for this procedure in the TV User Guide beginning on page 71.

 

Please let us know if this helps resolve the problem.

John
Insignia Support
Newbie
Posts: 5
Registered: ‎06-23-2018

Re: Has power, forever to turn on

This didn't resolve the issue
Highlighted
Insignia Support
Posts: 5,111
Registered: ‎03-20-2009

Re: Has power, forever to turn on

Hello person, 

 

Thank you for your message.

 

Since the typical troubleshooting steps have not resulted in success, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home. Please be aware: the one-year warranty period for this TV has elapsed. Unless you purchased Geek Squad Protection for your TV, repairs will be at your expense.

 

I regret I do not have better news for you. Thank you for writing to us.

John
Insignia Support