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Insignia Support
Posts: 4,703
Registered: ‎03-20-2009

If you've come for help, please read this

[ Edited ]

Hello and welcome to Community@Insignia™!

If you're visiting because you're looking to make the most of your Insignia™ TV or need our assistance in using your TV to its fullest capacity, we encourage you to search the Community for an answer to your question first.  There's a lot of good information here and the Community may have already solved your problem!

 

If you don't find your answer you're invited to post your questions and concerns, but there are a few things that we'll need to begin our research process.  To ensure the most accurate and prompt response, we'd like to ask that you be sure to include answers to the following questions:

  • What is your TV model number?
  • If your concern occurs during viewing, in what mode does it happen (e.g. cable/satellite, gaming, over-the-air broadcasts, DVD/Blu-ray)?
  • If other components are involved (e.g. a game console, home theater system, or Blu-ray player) what are they and how have you connected them to your TV (e.g. HDMI, composite, component)?
  • In the case of connecting a computer, what is your Operating System (e.g. Windows Vista, 7, XP or Mac OS X10.x) are you running and have you recently upgraded your software/operating system?
  • Is the problem intermittent or frequent?
  • Have you made any recent changes or additions to your home theater configuration?
Remember, the more details you share, the better we can assist you.
 
In some situations, we may inform you that the issue is being forwarded to our engineering team for research.  It's important for you to know that these "escalated" concerns are reviewed with the intention of resolving those with the widest impact first.  It may also take some time to complete our research, so we must impose upon -- and are extremely appreciative of -- your patience.  As soon as a response is available, it will be posted.

We're grateful for your enthusiasm for Insignia™ products.

Regards,
John
Insignia™ Support
Message Edited by John-INSG on 03-24-2010 10:32 AM