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Visitor
bobbykeys
Posts: 6
Registered: ‎01-22-2012
Accepted Solution

Insignia NS-39L700A12 LCD 39" TV

I just bought the new 39" Insignia tv.  I can't get any sound to my surround sound.  I tried everything.  I just wanted to see if anyone else is having this problem.  Any help would be great.  Thanks

Visitor
kg4peq
Posts: 9
Registered: ‎01-21-2012

Re: Insignia NS-39L700A12 LCD 39" TV

If you're trying to go out from this TV to a surround sound system, sorry, it (for whatever reason) doesn't appear to have any audio outputs. I know... I'm bummed about that, too. I picked one up today and found that while the picture quality is amazing, the speakers in the TV are pretty lousy. It would be nice to have some way to feed audio into some external speakers or something, but while my 24" Insignia does have an output, this 39-incher doesn't.

Visitor
bobbykeys
Posts: 6
Registered: ‎01-22-2012

Re: Insignia NS-39L700A12 LCD 39" TV

My owners manual says that it does have an audio out.  I guess I will have to keep trying to get it to work.  It does have a great picture. 

Insignia Support
John-INSG
Posts: 4,703
Registered: ‎03-20-2009

Re: Insignia NS-39L700A12 LCD 39" TV

Hello bobbykeys,

Welcome to Community@Insignia™!

I have questions for you:

  • How are you attempting to connect your surround system, e.g., HDMI, digital audio, etc.?
  • What is the brand and model of your surround system?
  • Does the TV display any messages?

The more details you can provide about the problem you're experiencing, the better the assistance we can offer.


Regards,
John
Insignia™ Support

Visitor
bobbykeys
Posts: 6
Registered: ‎01-22-2012

Re: Insignia NS-39L700A12 LCD 39" TV

Hi John,  I have Panasonic SA-HT740 Surround.  I bought a digital cable and hooked it up to my TV.  The Tv has just the one output.  I put a Y jack on the other end and hooked it up to the left and right input on the surround.  I put the surround on Aux but no sound. I had a Samsung hooked up to the same system and it worked great.  I was just wondering if I need a surround that takes a digital signal.  I was hoping that I would here from someone else that had  the same TV and had success hooking it up.  If you have any answers on this let me know.  Thanks for your concern John.

Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: Insignia NS-39L700A12 LCD 39" TV

Hello bobbykeys,

 

The NS-39L700A12 only supports audio out through digital coax. As a result the method that you are attempting to use, a Y-cable from the digital coax out to L/R on the receiver will not work. You will have to use a receiver with a coax digital audio input. Sorry for the inconvenience.

Regards,
Zac
Insignia™ Support
Visitor
bobbykeys
Posts: 6
Registered: ‎01-22-2012

Re: Insignia NS-39L700A12 LCD 39" TV

Thanks Zac for your help.  Thank John too.  Its nice to know that you guys are out there backing up your product.  I will have to check into a sound bar that supports my TV.

Newbie
madlittlesis
Posts: 1
Registered: ‎03-04-2012

Re: Insignia NS-39L700A12 LCD 39" TV

I also just bought this TV and had it set up before realizing there was no headphone jack. Duh. Anyway, I'm wondering if there is any way to use the audio out to hook up headphones? Any way at all? Please help, we use headphones to watch TV a lot around here and I can't believe I spaced on this when I bought it. :-(

Laura

Visitor
bobbykeys
Posts: 6
Registered: ‎01-22-2012

Re: Insignia NS-39L700A12 LCD 39" TV

You would have to buy soundbar with a headphone jack or a surround system with a headphone out.  I have not found a system yet but I have found a couple that will work with this TV.  I just have not bought it yet.  I'm waiting for a deal.  The TV has a great picture.  

Contributor
Robotech_Master
Posts: 39
Registered: ‎04-21-2012

Re: Insignia NS-39L700A12 LCD 39" TV

Yeah, you're going to need something that takes co-ax digital. This TV is really a great example of why you want to be sure and check the feature set out before you buy it—it's really pretty minimal in terms of features. In fact, I strongly suspect it's really a rebranded Dynex (Best Buy's "budget" line of TVs)—it uses the same remote and the same jack configuration as some of the 32" Dynex models. It only supports two HDMI in and a single AV/Composite, and apart from that has pretty much nothing—just a coax audio out.

 

It's perfect for if you've got very minimal TV needs—I talked my parents into getting this unit, and I'll be setting it up for them tomorrow. They just have a Roku, a VCR, and a DVD player, and no need to use headphones or soundbars.

 

It's also great for if you've got a digital-capable surround sound system—you only need to run sound out from the TV to that, and all the HDMI devices you use will be funneled through the surround box so only one HDMI needs to go to the TV.

 

But if you're "messing with Mr. In-Between," it's not going to do it for you.

 

Just another example of why it's a good thing that Best Buy 1) has all the manuals on-line so you can read through before you buy, and research whether the connections are going to meet your needs, and 2) has a 30-day no-questions-asked return period just in case you don't. (And why it's a good idea not to wait several months between buying and putting the TV up.)