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Newbie
Posts: 2
Registered: ‎09-28-2015

Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

Hi there,

 

My TV and roku apps seem to be functioning fine except when I am watching anything in the Netflix app there is an info display in the top left corner that won't go away. it shows the language, resolution, and run time. I have tried every setting and every button. Please help, how can I make it go away!

 

Thank you

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

Hello jswim,

Welcome to Community@ Insignia™!

There has to be a button press that brings up that info and gets rid of that info. While you are watching Netflix, and that info it showing on the screen, try pressing the left or right arrow buttons. Also try the star button as that brings up a menu and may close out that info.  You can also try the back arrow button towards the top. This arrow will probably just exit out of the movie/show but it is also worth a try. 

 

In the Netflix app settings there may also be a setting for turning on/off that information. Check within the Netflix app. 


Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎10-17-2015

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

I also have the same issue when using the NetFlix app on my Roku TV. However, it doesn't appear at all times. I had been noticing that the Info in the upper left displays for some shows and not others. This morning I noticed it again and started looking in the * menu and the subtitles menu (pressing up and choosing subtitle icon) while the movie was playing. But I didn't find anything to disable it.

 

I checked to make sure I had the latest update and no update was needed. I tried looking through the Netflix App settings and found nothing related to the display Info. So I turned off the TV and when I turned it back on again and went to the same movie it was gone. I think this must be an intermittant problem. I haven't discovered what triggers the display info to appear. 

Newbie
Posts: 2
Registered: ‎10-17-2015

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

Several sources indicate that the * button should toggle this feature.

 

https://www.reddit.com/r/netflix/comments/2qd5pj/i_have_some_informational_text_in_the_topleft/

 

When in the Netflix app watching a show, the * just toggles the TV picture settings.

Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

Hello grunkalunca,

Welcome to Community@ Insignia™!

 

The "OK" button on the remote is the one that should bring up/dismiss the information on the screen. Give that a try and let me know if it works or does not work. Thank you!

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 2
Registered: ‎09-28-2015

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

I tried all the buttons and all the menus and none of them ever allowed me to turn off this display info. Of course I tried the * button and OK button and the arrow buttons before coming to this forum. There are only like 5 buttons on the remote. The * button just brings up the menu for all the TV settings and the OK button just pauses what you are watching.

I read in a forum somewhere else to go into the settings in the netflix app and refresh my sign-in to my account. After that the info display was gone. I haven't found any way that I could toggle it back on (not that I want to). This forum didn't really help me but thanks for trying. I hope others with this issue get it sorted out too.
Insignia Product Specialist
Posts: 1,254
Registered: ‎08-27-2015

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

Hello jswim,

Thank you for responding!

I'm glad you were able to get it fixed, and thank you for sharing your solution. 

Regards,
Ryan
Insignia™ Support

Newbie
Posts: 1
Registered: ‎11-09-2015

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

Hi, i figured out a reliable way to solve this problem. I came here for an answer but didn't find one so i began attempting things. While watching your show in netflix, press back to bring up the episode menu. Then resume playing and while it is loading quickly press the * key. The TV will not load the display options during the load process and will instead add//remove the episode information in the top left. Glad i could help.

Newbie
Posts: 1
Registered: ‎04-02-2016

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

Thank you. We were having this problem b/c we were clicking the * to set the sleep timer as our show was loading. This did the trick!
Newbie
Posts: 1
Registered: ‎11-30-2016

Re: Insignia + Roku TV NS-32DR420CA16, Netflix Info display won't turn off

Thank you so much onebadger. Such a great help!