While trying to fix a remote control issue, I saw some posts in a thread about the remote not working.
None of the posts (perhaps because it was not a Z-Wave-enabled TV) mentioned what eventually fixed it for me:
I knew the remote was not dead because when I used the TV buttons to navigate the menu and changed the remote setting to "use RF mode", it would work to navigate that menu (although as soon as I tried to go anywhere else in the menu it stopped working".
I ended up resetting the remote Z-Wave settings ('remove remote control from TV Z-Wave Network' and then 'reset your TV Z-Wave network).
That solved it.
Hopefully this will help someone save time and save them the hassle of returning the TV when in fact the TV Z-wave may just need to be removed and reset.
I figured it was some sort of synching issue, but since the two options are not in the menu (you need to press volume up and down and / ro channel up and down etc.) which is only outlined in the manual. There is no actual menu option for it).
I lost a lot of time because I had first tried to use the 'switch from IR to RF' option but since the remote was not working, I had to go through the menu using the channel and volume up and down buttons on the TV's front panel each time.
I also tried powering off the TV for a while (unplugging it) and removing the batteries from the remote for a while etc.
I then read about someone who had dust build-up in the 3.5mm remote jack on the back panel. My TV was too new for that to be it, but I figured I would check connections etc.
