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Newbie
Posts: 3
Registered: ‎11-08-2017

Insignia TV Saying "Invalid Format"

Hi,

 

I use a Roku and have used it for 3 months on my Insignia tv. I turned my tv on this morning and all it keeps saying is "Invalid Format".  How do I get rid of this so I can watch tv?

Insignia Support
Posts: 5,083
Registered: ‎03-20-2009

Re: Insignia TV Saying "Invalid Format"

Hello akasunshine1908,

 

Welcome to Community@Insignia!

 

I'll be happy to look into this for you if you will please reply with your TV model number.

 

Thank you for writing to us.

 

Regards,

John

Insignia Support

John
Insignia Support
Newbie
Posts: 3
Registered: ‎11-08-2017

Re: Insignia TV Saying "Invalid Format"

Model number: NS-PDP42
Insignia Support
Posts: 5,083
Registered: ‎03-20-2009

Re: Insignia TV Saying "Invalid Format"

Hello akasunshine1908,

 

Thank you for sharing the needed information. 

 

If you haven't already done so, try power-cycling your TV by turning it off and unplugging it for several minutes. This should serve to reset the TV's hardware. Additionally, I recommend taking similar action with your Roku device.

 

If the problem persists, I recommend contacting Insignia Support at 877-467-4289 for assistance with advanced troubleshooting for your TV and Roku.

 

Regards,

John

Insignia Support

John
Insignia Support
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Newbie
Posts: 3
Registered: ‎11-08-2017

Re: Insignia TV Saying "Invalid Format"

Did that and it didn't work. I'll call Insignia Support.