11-08-2017 02:13 PM
I use a Roku and have used it for 3 months on my Insignia tv. I turned my tv on this morning and all it keeps saying is "Invalid Format". How do I get rid of this so I can watch tv?
11-09-2017 07:20 AM
Welcome to Community@Insignia!
I'll be happy to look into this for you if you will please reply with your TV model number.
Thank you for writing to us.
11-10-2017 08:28 AM
Thank you for sharing the needed information.
If you haven't already done so, try power-cycling your TV by turning it off and unplugging it for several minutes. This should serve to reset the TV's hardware. Additionally, I recommend taking similar action with your Roku device.
If the problem persists, I recommend contacting Insignia Support at 877-467-4289 for assistance with advanced troubleshooting for your TV and Roku.