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Regular Contributor
jeff6794
Posts: 58
Registered: ‎04-01-2012

Insignia remote not working with LG Blu-ray player

 

 Greetings.

 

   My Insignia model 19E720A12 TV is connected to an LG BP-220 Blu-ray player. The player works well with the television, using my GE universal remote, but the TV remote will not operate the Blu-ray player. I tried the Insignia INlink option on the main menu; no luck. The BP-220's own remote will not control the TV since there are no codes applicable to my set (there are only three codes listed in the online instruction manual; none of them work with the TV).  Is the Insignia INlink function meant to work with most recent-model DVD players, or does it work only with Insignia products?

 

 

 Thank you.

 

 Kind regards,

   Jeff (jeff6794)

 

 

 

 

 

Kind regards,

Jeff (jeff6794)

Satisfied Insignia HDTV owner since August 2011
Insignia Product Specialist
Zac-INSG
Posts: 1,684
Registered: ‎03-22-2011

Re: Insignia remote not working with LG Blu-ray player

Hello Jeff,

 

I would suggest checking the "INlink Device List", if your Blu-ray player is compatible and connected via HDMI, it should show up in this list. If it is compatible, turn on the INlink settings you wish to use, and you should then be able to control the Blu-ray player with the TV remote.

Regards,
Zac
Insignia™ Support
Regular Contributor
jeff6794
Posts: 58
Registered: ‎04-01-2012

Re: Insignia remote not working with LG Blu-ray player

Hi Zac -

 

I have tried the steps listed in your e-mail to activate InLINK on my Insignia 19E720A12 LED-LCD TV so its remote will also control my LG BP220 Blu-ray player, with no results. The player is connected to the TV via an HDMI cable. In fact, I tried both HDMI inputs on my TV, HDMI1 and HDMI-2 (ARC). No luck. I also tried resetting the remote by removing the batteries and pressing all buttons; again, no results. The remote still works with the television itself.  My question: Is the BP-220 Blu-ray player HDMI-CEC compatible? The HDMI port on the rear apron of the player is marked just that, not "HDMI-CEC". According to the online instruction manual, the BP-220 has its own control system, which it refers to as "Simplink". This control link also does not operate my TV and Blu-ray player via the Insignia remote.

 

   I also posted this inquiry to LG's web site, in their technical support section, and am awaiting a response from their technical support department.

 

   BTW (by the way), I have been wondering if it makes any difference which HDMI port the HDMI cable is connected to, when trying to set up InLINK? As I mentioned, I tried both ports on my television; again, no joy. Is the TV defective? I've had the set for over a year, and otherwise it still works very well with DVD, VCR and cable; in fact, it is now in the second year of the manufacturer's warranty.

 

    Thank you.

 

    Kind regards,

 

     Jeff (jeff6794)

 

      Satisfied Insignia owner since August 2011

 

 

 

   

Kind regards,

Jeff (jeff6794)

Satisfied Insignia HDTV owner since August 2011
Regular Contributor
jeff6794
Posts: 58
Registered: ‎04-01-2012

Insignia TV remote does not work with LG BP-220 Blu-ray player

 

 I posted this once before under a different title, but did not receive an answer that would have allowed me to solve the problem. My Insignia TV remote (model NS-RC01A-12) will not operate my LG BP-220 Blu-ray player. The player shows in the HDMI-CEC compatible devices list; however, the remote does not operate the unit at all. I have enabled INLink, with no results. My Blu-ray player has its own system (called SimpLink) that should permit the use of the player's own remote with a TV and the Blu-ray, but even that doesn't work for me as there is no compatible remote code for the television. The model number of the Blu-ray's remote is AKB73615801.

 

  Thanks much.

 

  Kind regards,

 

 Jeff (jeff6794)

Satisfied Insignia HDTV owner since August 2011

 

Kind regards,

Jeff (jeff6794)

Satisfied Insignia HDTV owner since August 2011
Insignia Support
John-INSG
Posts: 4,703
Registered: ‎03-20-2009

Re: Insignia TV remote does not work with LG BP-220 Blu-ray player

Hello Jeff,

I will request additional follow up on your questions and offer my apologies that we haven't addressed them for you before now. You mentioned that you requested LG for assistance as well. What did you hear from them in reply to your query?


Regards,
John
Insignia™ Support

Insignia Product Specialist
Tom-INSG
Posts: 578
Registered: ‎03-22-2011

Re: Insignia TV remote does not work with LG BP-220 Blu-ray player

Hello jeff6794,

Simplink (LG) and INlink(Insignia) are two different forms of HDMI-CEC or High Definition Multimedia Interface - Consumer Electronic Control. CEC is a function of some HD devices that when connected via HDMI cables will allow for basic control of thins such as synchronized power functions, input changing, and access to root menus. This feature is not typically meant to enable you to allow you to take full control of a device with the remote of another connected device.

 

That said, if your device shows in the compatible device list on your TV then you should be able to do things like power on the TV by powering on the player. In some cases you can control more advanced features such as play and pause which is why those buttons are included on the remote, however they aren't a guarantee.

 

Unfortunately this issue is mainly due to the fact that CEC is an unregulated standard, and most manufacturers have their own implementation.

Regards,
Tom
Insignia™ Support

Regular Contributor
jeff6794
Posts: 58
Registered: ‎04-01-2012

Re: Insignia TV remote does not work with LG BP-220 Blu-ray player

 

 Thank you very much for the information. I did not realize CEC was an unregulated standard, which explains why I was having so much trouble getting the Insignia remote to work with both my TV and Blu-ray player. (The Blu-ray's own remote will not operate the television because there is no compatible code for my set in the BR player's online instruction manual.)

 

 However, I am finding that a GE universal remote offers more functionality for my purposes, so I've been using one with my Insignia 19E720A12 19" TV and other video gear for some time. The GE universal remote will control most functions of my TV, Blu-ray player and VCR, which is plenty good enough for me. I can use the original Insignia remote for the functions I do not use often, such as zoom, color temperature, etc.

 

  Kind regards,

 

  Jeff (jeff6794)

 

 Satisfied Insignia HDTV owner since August 2011

 

Kind regards,

Jeff (jeff6794)

Satisfied Insignia HDTV owner since August 2011
Insignia Product Specialist
Tom-INSG
Posts: 578
Registered: ‎03-22-2011

Re: Insignia TV remote does not work with LG BP-220 Blu-ray player

Hello Jeff,

I am glad to hear you find a feasible solution, thanks for the reply.

Regards,
Tom
Insignia™ Support