Posts: 1
Registered: ‎05-31-2017

Insignia sound issue....

Hello all. I have just recently purchased a new 40" INSIGNIA, (model# NS-40D420NA18), 1080P LED television and am having an issue with no sound when I turn tv on. Now, I had no problems with initial set-up, and I have a Comcast, (or Xfinity), cable box with a HDMI cable connected....however I currently have not subscibed to HD cable package programming...just too expensive right now for my budget. Anyway, after completing initial tv set-up I switched to HDMI 1 input and picture, sound, remote response was fine. Good picture and sound came on with no apparent issues. However, this morning I turned on tv sound. When I adjusted sound with universal remote that Comcast provided me, using either "mute button" or "volume rockers", sound came on and stays on with no discernable issues. Not a huge problem...just annoying and weird. Could problem be with the universal remote code I used to control tv with Comcast remote?  Any help or suggestions would be appreciated.